Int. J. Computer Aided Engineering and Technology, Vol. 3, No. 1, 2011
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Implementation of Six Sigma in Indian industries – a Delphi study R.K. Padhy and S. Sahu*
Department of Industrial Engg. & Mgmt., Indian Institute of Technology, Kharagpur-721302, India E-mail: rkpadhy@iem.iitkgp.ernet.in E-mail: sahus@mech.iitkgp.ernet.in *Corresponding author
R.K. Das
Department of Mechanical Engg., College of Engg. & Technology, Bhubaneswar-751003, India E-mail: ranjitdas@gmail.com
Abstract: A Delphi study was carried out to review and analyse the critical issues that affect Six Sigma initiatives in Indian context. This research is aimed at assisting Six Sigma management professionals, researchers and organisations to gain a better
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Literature regarding the theory and implementation of Six Sigma has been reported by researchers from many developed countries. Similar kind of studies in other parts of the world needs to be carried out to understand various issues affecting Six Sigma implementation. Moreover, the report on implementation of Six Sigma and its benefits in a developing country like India are rather scanty. The purpose of this research is to assist Six Sigma management professionals and researchers in gaining a better understanding of the critical factors that affect the successful implementation of Six Sigma in Indian context. Considering both our research objective and the exploratory nature of the study, decision was taken to use the Delphi approach, which seemed to be appropriate. A multi-round Delphi study was designed to reach a consensus on various issues that affect the implementation of Six Sigma. The outcome of the research will help to formulate strategies for effective implementation of Six Sigma in Indian context. The broad objectives of the study are: • • • to find out the key drivers for the implementation of Six Sigma in the Indian organisations to determine the key factors for successful implementation of Six Sigma initiatives to identify problems faced by Indian industries in implementing Six Sigma and its solutions
Implementation of Six Sigma in Indian industries • to find out the future challenges of Six
The driving factors for a success or failure of implementing Six Sigma is largely dependent on the inputs set forth at the conception and duration of the integration. This whitepaper will compare and contrast these critical inputs for a successful deployment. In order to accomplish this five various companies: GE Electric, W.R. Grace, Royal Chemicals, Diversified Paper and Lemforder. Some of these organizations had very successful results while others failed to reach their full potential. What is clear is the similarities of those that succeed and those that failed.
In this document we have done a detailed study of Six Sigma and Lean Six Sigma and how they help Business Analysts to maximize their skill sets to attain maximum process improvements in their activities. We introduce the topic, provide a historical timeline and disucuss its relevance to the topic. After that, we analyze current state and use the information to provide results in Analysis and Synthesis section.
As a part of this step we have targeted the strategies involving the top management for awareness. It was almost a no brainer for the team that a systematic approach to enhance the awareness about six-sigma among the top management would result in interest building, followed by evaluation and adoption of the new system proposed. As a result, we called for a meeting with top managers involving the CEO and Executive Assistant. However, the lack of interest of many managers and the CEO has come as a rude shock in the beginning. We persisted with the idea of top-down approach and followed up with the EA to get positive response and enhanced his
A quantitative study conducted by Lifvergren, Gremyr, Hellstrom, Chakhunashvili, and Bergman (2010) analyzed the experiences and from a hospital group during a three-year period after the introduction of Six Sigma. It reports on 22 large Six Sigma improvement projects, their results and influence on other improvement activities. The study shows that 75% of the completed projects reached their goals within 18 months. The average net cost savings per completed project/year was $55,300. Overall, the results showed that Six Sigma is a useful concept when trying to improve healthcare processes. They recommend that Six Sigma should be an addition to the improvement practices used in healthcare development initiatives. It was also observed that the Six Sigma program can create much organizational pull regarding quality management and improvement efforts if teamwork is applied.
• This coursework is worth 70% of the overall module marks. • The assignment questions are based on the main case. Supplements A and B provide useful insights into previous Six Sigma initiatives in the organization. • Preferably your write-up may not exceed 5000 ± 10% words. • This coursework should adopt academic conventions in terms of writing style, be supported by research, with proper attribution of sources and be fully referenced. • Do not submit an
Six Sigma is a quality improvement philosophy and a methodology and collection of statistical techniques used to implement that philosophy. Six Sigma’s focuses on reducing or removing identifiable sources of changes in order to decrease the number of defects in a product. Six Sigma was developed by Bill Smith and was used to standardize the way in which defects are tallied (Meredith, 2013). As a new way of doing business, six sigma can have a significant impact on the end result of business. There are many way six sigma can be applied. For example, the scientific component of methodology is a structure approach that takes
The six sigma Black Belt has found and accepted all known underlying drivers for the current open door. The six sigma methodology obliges Black Belts to distinguish arrangements. Couple of thoughts or opportunities are good to the point that all are a moment achievement. As a major aspect of the six sigma approach there must be checks to guarantee that the coveted results are being accomplished. A few investigations and trials may be needed with a specific end goal to locate the best arrangement. At the point when making trials and tests it is imperative that all task partners comprehend that these are trials and truly are a piece of the six sigma
Six Sigma is a measurement based strategy for process improvement and problem reduction. It is completed through the application of the Quality Improvement project and accomplished with the use of two Six Sigma models. One model is DMAIC (define, measure, analyze, improve, control), which is designed to examine
These methodologies have led to procedure changes in response to inconsistencies identified through Six Sigma’s strategies. However, the researchers noted that sometimes changes where implemented without sufficient statistical evidence to support the change. Yet in other cases some statistical findings were over exaggerated. Therefore, they advise that care should be taken to determine the practicality of changes. This study provides the reader with enough evidence to support the use of Six Sigma in healthcare while highlighting some of the potential pitfalls of the methodology.
Six Sigma was first introduced in the 1980’s by none other than Motorola. It was not however necessarily a novel concept at the time so much as it drew from a conglomerate of proven manufacturing principles. It is strikingly similar to the scientific method in design. Six Sigma approaches areas that may not necessarily be viewed as problematic with an open mind. It seeks to analyze problems or questions with a stepwise, statistical, and quantitative focus in order to discover, fix, or disprove problems that may or may not exist within a process. By doing this Six Sigma can improve efficiency and therefore improve positive outcomes for whatever the endpoint may be (Mast, Bisgaard, & others, 2007).
The concept of Six Sigma is completely consistent with the aims and objective of many healthcare organizations. At times it is very challenging to attain an excellent Six Sigma accomplishment level in real life. A good example is, a health organization that has 100,000 surgeries annually, apparently it would be allowed only one undesirable occurrence for every three years, which is not very sensible. Nevertheless, the concept behind it is still beneficial and significant, and in
Azis, Y. & Osada, H.. (2010). Innovation in management system by Six Sigma: an empirical study of world-class companies. International Journal of Lean Six Sigma, 1(3), 172-190.
Critical review of the above mentioned IT case using Thomas Bertels and Arne Buthman 's 10 Criteria for Evaluating Six Sigma Project, using Low, Medium and High are enumerated
Lean Six Sigma approach is recognized widely and has been implemented predominately in manufacturing rather than other industries. To illustrate the point, this paper draws attention to the adoption of Lean Six Sigma in various industries with a case study. The combination of Lean tools and Six Sigma methodology is used to improve the process and quality by eliminating the variations and creating workflow in a process. The hypothesis of this study was that the Six Sigma technique can be used along with lean tools in order to improve process and quality in any area of industries. The review of case study discovered the use of
In 1990’s Jack Welch launched Six Sigma in GE in a big way. He implemented Six Sigma in all areas and ensured that the entire organization participates in the initiative. He changed the performance incentives and made them based on individual’s ability and enthusiasm to take part in Six Sigma initiatives. He transformed GE to a state where Six Sigma had become the culture of the organization and not just a methodology for brining organization-wide improvements.