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Shopper Marketing Case Study

Decent Essays

2.1. Shopper marketing
A growing competition and urge to differentiate is noticeable in the continuously developing and changing retail industry. Therefore, a significant increase in the interest and resource allocation by retailers and manufacturers in the practice of marketing is visible. Moreover, the practice of marketing is shifting from a traditional marketing perspective to a more shopper marketing focused perspective. Shankar, Inman, Mantrala, Kelly, and Rizley (2011) reason developments in technology, economy, regulation, and globalization as the major drivers of this marketing shift. Traditional and shopper marketing differ at numerous tactical and strategic perspectives. Regarding the tactical perspective, traditional marketing focuses …show more content…

Whereas shopper marketing operates across different channels, media, and technologies, and its goal is to influence the entire shopping cycle of the shopper (Shankar et al., 2011). Furthermore, from a strategic perspective, traditional marketing does not consider the different roles of customers and concentrates their marketing activities on the consumers and the consumers’ consumption pattern (Shankar et al., 2011). However, important to notice is that in retail environments the physical consumer is not necessarily the shopper. The concept of shopper marketing overcomes this misconception by focussing on shoppers while being in a shopping mode instead of on the physical consumers. In other words, shopper marketing includes the planning and implementation of numerous marketing activities that influence a shopper during, and beyond, the path-to-purchase (Shankar et al., 2011). Therefore, it is important in shopper marketing to employ marketing stimuli based on the understanding of the shopper’s behaviour in order to engage the actual shopper (Deloitte, as cited in Shankar et al., 2011). Because of the aforementioned reasoning, this paper similarly focusses on the shopper (shopper marketing) instead of on the consumer …show more content…

These developments in marketing activities, for instance the rise of 24-hours retailing and online shopping, create new opportunities for retailers to influence the shopper’s buying behaviour. Therefore, retailers invest considerable resources in in-store shopper marketing in order to stimulate the shopper’s unplanned and/or impulsive buying behaviour (Bell, Corsten, and Knox, 2009). However, in order to understand the actual impact, it is necessary to clarify the concept of unplanned and impulsive buying first. Rook and Fisher, and Beatty and Ferrell (as cited in Bell, Corsten, and Knox, 2011) address impulsive buying behaviour and unplanned buying behaviour as two distinct terms. More specifically, impulsive buying behaviour is described as a spontaneous urge to purchase, while unplanned buying behaviour is described as an absence of a buying decision before the shopping trip actually starts (Beatty and Ferrell, as cited in Bell et al., 2011). Furthermore, Block and Morwitz (1999) claim that planned purchases are often at category level and unplanned purchases are rather at brand and stock keeping unit level. In other words, the shopper often already identified the product type he/she want to buy before the shopping trip starts. However, the shopper has not decided yet which brand or amount he/she is going to buy. To illustrate, only approximately ten percent of

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