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Role of Business Intelligence in Marketing

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ROLE OF BUSINESS INTELLIGENCE IN MARKETING

Knowledge is profit. As a general rule, the most successful man in life is the man who has the best information. It is the same in case of business organizations; the business which has the best available information always has a sustainable competitive advantage. But there is so much information available and very little time.

Business Intelligence helps organizations to make better, faster decisions about their customers, partners, and operations by turning mountains of data into valuable business information. It helps to bring together information, people, and technology to create successful business strategies and helps to execute those strategies with confidence.

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Customer segmentation can be done using clustering or Chi-squared Automatic Interaction Detector (CHAID) Analysis. Both techniques have specific applications. Customer segmentation provides intelligence regarding customer demographics, customer spending and value by segment, and buying or attrition characteristics per segment.
Customer Buying Behavior Buying Behavior is the decision processes and acts of people involved in buying and using products. If the marketer can analyze what, when, where, and how the customer buys; he can predict how the buyer would react to their marketing strategies. This information enables the organization to market its product prudently.
Identification of Valuable Customers A detailed analysis of customer data is needed to understand the value of the customers, their buying behavior, motivators and patterns. Business intelligence can be gained by analyzing the relationships between various data sets and by performing a regression analysis on certain data sets to view changes over time. It is said that the 80% of profit to any organization is generated by 20% of their loyal customers. So its really important to indentify an organizations loyal customers and serving to their needs.
Measuring marketing efficiency An important application of business intelligence with marketing is the measurement of marketing efficiency. It evaluates the success of a marketing campaign. It is extremely useful for planning

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