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Public Services

Decent Essays

M1: Explain the importance of public service skills using examples from at least two contrasting public services. D1: Evaluate the importance of public service skills in a specified service, in the UK. Public Service Skills - Public service skills are a set of core skills that a person will need to have and build up to be effective in public services. They are also skills that any individual would discover useful during their working life. The Ambulance Service – it is important in the public services because Ambulance services help many people with serious or life-threatening conditions. They also provide a range of other urgent and planned healthcare and transport services. Communication - High-quality communication skills are very …show more content…

If an ambulance is to achieve and work capably, lateness should not be put up with and sometimes if the ambulance was to arrive late at a certain house they could officially put a person’s life at risk. Pride of appearances - In public services, first impression is vital as an employee so that the judgements made can be positive. Uniform is a key area where you can take pride in your appearance. For example, when you enter your interview, you want your first impression to be positive not negative so you would wear a suit or something else formal. You want this because if it was negative then the judgements made might carry on throughout your interview as this might affect you your job and you might not be successful. In the ambulance it may also affect the public because of the way you dress, if you dressed informal or wore unsuitable clothes to an emergency mission the people would have a negative effect on you. Behaviour - If your behaviour is inappropriate, the public might have a wrong impression towards you, they may feel the service they receive is not professional and they have been let down by the public services. For example, inappropriate behaviour would not be suitable, for example, in the ambulance service; if your attitude was awful towards patients and they had been in an accident, it wouldn’t very much if your attitude wasn’t correct. It would make them panic even more. Discipline - This is important in a

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