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Netflix Research

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NETFLIX UNIFICATION

Presented to:

Reed Hastings, Chief Executive Officer
Netflix

Prepared by:
Jocelyn Casetllon, Autumn Champlin & Audris Hung

Submitted: May 7, 2012

TABLE OF CONTENTS

TITLE PAGE………………………………………………………………………….. i
MEMO OF TRANSMITTAL…………………………………………………………. ii
EXECUTIVE SUMMARY…………………………………………………………… iii
INTRODUCTION………………….…………………………………………………..5-6
Scope of the research……….…………………………………………………...5 Background of the problem….……………………………………………….…6

POSSIBLE SOLUTIONS…………………………………………………………….6-10 New Plan prices……….…………………………………………………….…..6 Reinstate previous plan and increase price gradually…………………………...7 Change to …show more content…

Also Netflix needs to prepare a better plan to recover old customers, gain new customers and make sure that the people who still have Netflix keep it. Establishing a bundle price for both online streaming and DVD rental will allow The Netflix Company to recover some market shares and remain the leading overall digital film company. The recommendations are as follows:

1. Advertise the new bundle price of the online streaming and DVD rental. The advertisement department should develop new commercials about the changes that Netflix is about to offer for customers. The publicity of the new prices should ensure the growth on the profit for the company.

2. Emphasize that old customers will get the 1 month trial for free. This will definitely show all our customers that we want them to come back to Netflix as loyal customers and also if they come back they will be rewarded.

3. Stop charging for extra Blu-ray rentals. Blockbuster has a DVD plans that does not charge extra for Blu-ray. If Netflix offers the same service for a reasonable price more people will start using Netflix.
Introduction/ Background

Netflix previously had a plan in which it included both online streaming, as well as unlimited DVDs by mail, 4 out at a time, for $9.99 a month (Gregory, 2011). However, in July of 2011, CEO, Reed Hastings, announced that they were going to separate the online and DVDs plan and charge

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