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Mcdonald's And Human Resource Management A Strategic Approach Book Written By William P. Anthony

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This is a case study for McDonald’s corporation, which is demonstrated in Human Resource Management a strategic approach book written by William P. Anthony, K. Michele Kacmar, and Pamela L. Perrewe. Our task is to suggest different solutions to the questions which was asked in the end of case. The two questions which need to be address are:
1. What should McDonald’s do to further reduce turnover and improve its HR management?
2. As McDonald’s continues to expand internationally, discuss the many HR issues that may arise and how the company may manage differences in culture.
To answers these questions we first need to understand the company McDonald.
McDonald’s was a drive-in restaurant started in San Bernardino, California, by two brothers, Dick and Mac McDonald, in 1948. They hired Ray Kroc in 1954, as a franchising agent who made McDonald’s the household name it is today. In 1961 McDonald brothers sold the company to Ray Knoc for $2.7 million, according to article in 2007 revenue reached $22.8 billion.
Now McDonald’s is the world’s largest restaurant chain, and its innovative marketing, superior products, impeccable operations, and devoted franchisees have set the standard for the fast-food industry. The company philosophy of Q.S.C.&V. (Quality food; fast, friendly service; restaurant cleanliness; and a menu that provides value) and its family- oriented image are the product of Ray Kroc. In addition, it is one of the world’s most recognized brand names, along with Coca-

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