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Essay about McDonaldization: The Dehumanization of Workers

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McDonaldization: The Dehumanization of Workers

McDonaldization is becoming the new wave of job types where workers are being deskilled, dehumanized and exploited. Machines are taking over tasks which the employees used to do such as bank machines (interact). The McDonaldized jobs now instead of making the employee do all the work they have the customer working too, for example when the customer cleans up after eating. These jobs are becoming less interactive and personal because workers are becoming dehumanized and only allowed to follow a script, there is also the fact that fast food Company’s use drive through, where limited interaction occurs and are many restrictions. These types of jobs which the author George Ritzer labeled …show more content…

George Ritzer’s main argument, in this article is that McDonaldization has taken over many lower level jobs and is deskilling and dehumanizing employees, which in turn has reversed the roles of customer to employee relation. He shows this by stating that employees are given menial repetitive tasks and are to do every task a certain way which is time efficient such as how they flip a burger and how they cook it. “McJobs” are routinized and scripted, keeping the worker within interaction boundaries, deskilling the employee for future occupations, or social situations. He brings up the point that the relationship between customer and employee is starting to deteriorate, these lower types of jobs are ensuing much more work on the customer than ever before, in some situations there isn’t even any human mployees at all, he brings up a very popular piece of technology the ATM where the customer does all of the work necessary for loaning or withdrawing money, formerly done by a bank clerk.

The article, I quite liked because, I’ve never looked at this industry before,it opened my eyes to it, and from a point of view that has never worked in aplace like this taught me new things and gave a me a new outlook. I liked how the author started it out with statistics because it gave an overview of why he chose to write

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