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McDonaldization Essay

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George Ritzer describes McDonaldization as “the process by which the principles of the fast-food restaurant are coming to dominate more and more sectors of American society as well as the rest of the world”. McDonaldization is the idea that our society is becoming more efficient and more fast paced. Rational systems can be defined as “unreasonable, dehumanizing systems that deny the humanity, the human reason, of the people who work within them or are served by them”.1 Today there are many types of businesses that are increasingly adapting the same values and principles of the fast-food industry to their needs. Rational systems are dehumanizing our society and seem to be even more irrational than convenient. “Almost every aspect of …show more content…

Therefore, people like to have a system that has already been used and that they know works. However, this method is usually the only option offered in a society following the McDonaldization theory, therefore, efficiency becomes a rationalization. An example of this is a typical salad bar at a restaurant. Instead of expecting a plate of salad from the chef, you are expected to go up to the salad bar and serve yourself. This ends up with customers doing most of the work and in addition, customers usually pay more for this, which is a sense of inefficient efficiency on the customers part. The second dimension to its success is calculability, which allows all things such as products sold, cost, and services to be calculated, counted, and quantified. In McDonaldized systems, quantity has become equivalent to quality (Ritzer, p. 12), and therefore, this illusion leads to an erroneous conclusion that more of a product is better. The last dimension, control, is using a theory where the less humans you have working, the chances of causing errors are significantly reduced. Technology that increases control over workers helps McDonaldized systems assure customers that their products and service will be consistent. (Ritzer, p. 15) Still, the less humans working also means that there is greater control over the productions since it would be mainly non-human technology doing work.
“Mechanistic approaches to organization work well

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