Organizational Behavior
Prof. Fernando Bartolome
Case Study Report
“DIEGO HIDALGO”
1. What mistakes did Diego make in the way he behaved during his 8 months at Innovaciones Metalurgicas
First of all, Diego did not take any action to understand Gloria’s real objectives for the two tasks; ”To work alone on a very difficult set of technical problems” and “To attend the weekly coordination meetings”. Due to poor communication with Gloria, Diego misinterpreted her needs, and received negative feedback on the proposals. However, most importantly, during 8 months of his employment, Diego never made an effort to learn Gloria’s real objectives. He should have investigated various clues related to her needs; such as looking at business
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If this continues, he will not be happy with his job, and may begin to underperform at work. Ultimately, this could lead to a bad reputation; his possibly being fired and serious damage to his future career.
The second problem is the relationship with his boss. After Diego received negative feedback from Gloria, he felt unsatisfied and became defensive with Gloria. His focus shifted from a desire to produce good workable proposals to winning and persuading his boss’s opinions. Gloria probably noticed Diego’s irritation which may have led to mistrust of Diego. Also, mistrust of Diego leads to mistrust of his proposals. Unless Diego changes his attitude toward Gloria, she will not be open or not cooperative with him. Diego needs to remember that Gloria is the only person who can fire him.
The third problem is the relationship with his colleagues. His colleagues have negative impressions of Diego so far. His overworking makes his colleagues look lazy, and Diego never tried to socialize with them and instead worked until late at night. With lack of communication with his colleagues, it is likely that Diego would never make Gloria happy and never produce good proposals that would satisfy his boss.
3. If you have indentified several problems, describe a maximum of 3 alternatives to handle each one of them and evaluate the pros and cons of each alternative?
First alternative to solve the above problems is to change his job. Pros and cons are below.
Even after he has realized it might be hard for him to change his personality, it could take a lot of time and effort, which Ike has to be willing to put in. One last solution to this problem could be to give more responsibility to Nafeeza by promoting her to manager, this could work because she has been working at Hannah’s Ice Cream for five years and it was said that the other employees respect her and enjoy working with her. Therefore if the employees are comfortable with whom they are working for they will perform better and that will result in the business running better. However some disadvantages of this solution are Ike might not feel comfortable giving up his position as manager to someone younger than him, also it would cost more money for the business because Nafeeza’s salary would have to increase because she at a higher position with more responsibility.
Select one (1) of the scenarios and write a four to five (4-5) page paper in which you:
We must let the committee know the real situation or this hell will go on” (Alvarez 244). She was willing to do anything to overturn their country’s dictator, even if her life was on the line. Ultimately, Minerva had very different beliefs with Trujillo and his way of leadership which drastically affected her perspective.
7. Which is a strategy to use to help generate multiple options to solve a problem?
The Regulatory Review Commission's (R.R.C.) operations centre has recently run into issues with handling an employee, Brian Coffey. Coffey's manager, Monique Ricard, is contemplating how to handle Coffey's behaviour, who has been consistently late to work, is missing deadlines, and even not showing up to work. Ricard is looking for an answer as to how she can possibly terminate or transfer Coffey, as his behaviour has not been documented sufficiently.
The CEO, Helen Gasbarian who took over the company after her father’s death confused about why good people keep leaving Sambian despite how well people are being treated there. She is wondering whether it is a trend or just a coincidence. Tom Forsythe, who is about to leave Sambian to enter a partnership with their competitor company J&N, refuses to explain the exact details to the head of human resources, Mary Donillo, why he was unhappy at Sambian. The situation get worse as rumor of Adrienne Perle may follow Tom’s footsteps start spreading around the company. In a desperate attempt to keep Adrienne stay with the company, Helen decided to give her promotion which Mary think it is unfair and irrational. In addition, the annual employee survey does not provide much useful information on the departure. So what is wrong with
Juarez passionate side was seen in his efforts to advocate for the poor and needy. His intention to bring about a form of social equality was his main objective. Not notably successful in his legal campaign to make the lives of the poor easier, the self-effacing attorney now realized that only structural alteration of the system could affect the changes he envisioned, and his liberalism strengthened. (330)
1. Diagnose the underlying causes of the difficulties that the JITD program was created to solve. What are the benefits and drawbacks of this program?
Due to Mickey Tiers performance, I would approach him and talk to him about what he was doing. There is no way of solving the problem unless I address it first. I would start by letting him know that there have been complaints against him and discuss his work habits. Consider ways of staying focused and on task, such as setting reminders for when certain actions need to get completed. Following that, I’ll have him work and observe to see if he does anything amiss. In the event he does make a mistake, show him what he was doing wrong, then have him identify how to solve the problems himself. As he starts to get an understanding and improves, give him the motivation to feel appreciated. Ensure that he continues to work hard, not put the wood
Due to her age, she might get a lot of disobeying employees. They would argue a lot with her, since for instance she is younger than the employee. Due to her weight, she might deal with a lot of abuse. Jokes about her weight can be an issue, she would be discomforted to work there. She would deal a lot with stereotyping against overweight people. On the other hand, Jorge can face issues rising from management on why would he hire someone not fit for a public presentation. He would be questioned a lot, the CEO might give him a hard time if this is against his suggestion.
Read Ch. 8's Leadership Case Problem B – "Maya the Manipulator" pp. 273-274. Analyze Questions 1-4.
The concept of managing up, even in its most basic form, can be a complex task especially when many supervisors may be younger than those they manage. Managing up is making a conscious effort to work with your supervisor to obtain the best possible outcome for you, your supervisor, and the organization. The process of managing up includes three steps: know your boss, know yourself, and develop a plan of action. (Herman, 2008)
Evaluate the possible solutions using a simple decision making technique to arrive at the best solution. Your evaluation should include human, material and financial resources.
He’s got just three months to prove his credibility as the Plant Manager to Bill Peach, the division Vice-President. He’s got a lot of issues with his workmen professionally because of the pressure from the top about getting the finished product shipped within the deadline and because of the blame games being played by all of his team members. Basically, he is heading a plant that is totally inefficient, not with inefficient people but with an inefficient system which he realizes later.
One of the characteristics of the Mexican business culture is that people work in a leisurely manner. Given as they are a Collectivist society, they can take their time to get to know a person and build a relationship with them. This easy-going character may also account for a slower execution of given tasks. In this culture things are expected to be done some time in the near future, without great urgency or specific dateline in mind. This is why even confronted by Van West’s eagerness, Hernandez did not cooperate with clearing the situation at once.