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Management Strategy And Policy Essay

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Review questions – Exam 2
Management Strategy & Policy
Chapter 6 1. Managerial Actions and initiatives taken in the strategy execution proce1 – p. ..117-118ss * Human capital: intangible assets such as skills, knowledge, and value required by the strategy. * Staffing the organization with people having the right skills and expertise * Information capital: intangible assets such as systems, database, and network that support the strategy. * Installing information and operating systems that enable company personnel to perform essential activities * Organizational capital: strategy supportive intangible assets such as leadership, alignment of goals, and teamwork * Exerting the internal leadership …show more content…

What is the hallmark of an adaptive culture? P.126 * Willingness on the part of organizational members to accept change and take on the challenge of introducing and executing new strategies. 10. Competent leadership – p.127 * Is the single most visible factor that distinguishes successful culture-change efforts form failed attempts. 11. What is benchmarking? P=130 * Is one of the most widely used and effective tools for improving the performance of internal processes entails benchmarking the company’s performance of value chain activities against “best-in-industry” and “best-in-world”. * Identifying, analyzing, and understanding how top companies or individuals perform particular best practice provides useful yardsticks for judging the effectiveness and efficiency of internal operations and setting performance standards for organization units to meet or beat. * Benchmarking allows companies to compare themselves with others, to identify their comparative strength and weaknesses and learn how to improve. It is a way of finding and adopting best practices. 12. TQM * Is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction. * TQM is thus a race without a finish. 13. Six Sigma quality control *

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