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John Kotter's Eight-Stage Change Model

Decent Essays

A traditional model that is used to define a culture of change and in particular the role of vision and leadership is the eight-stage change model developed by John Kotter (1996), which is outlined in Table 2–1. The discussion of leadership, organizational culture, and teamwork presented previously described “what is” the type of culture that is needed to implement successful CQI initiatives; Kotter’s model describes “how to” implement major change and also provides guidance on traditional errors to avoid. One key point of Kotter’s model that is worthy of a bit more discussion here is his first point: “Establishing a sense of urgency.” This effort relates to an earlier point about how long it takes, or should take, to implement CQI concepts.

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