BA531 Business Performance Management
Week 1 Assignment
Information Systems Strategic Planning Risk & Performance
David Nagus
Grantham University
Professor Duhn
Sept 3, 2015
1. State a simple definition of performance management.
Performance management is a process that provides feedback and accountability and also documentation for performance outcomes. It is a forum to help employees channel their talents toward organizational goals.
2. State the three major strategic choices facing firms.
Globalization, Competition, Out Sourcing
3. Explain the seven major forces which drive interest in performance management.
Economy:
a) Failure to explain the strategy: A reason for this failure is managers and employees cannot explain the
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g) Broken budget process: Annual budget exercises are viewed as fiscal routines by accountants that do not reflect future volume drivers.
4. Explain the relationship between performance management and value creation. is a process by which managers and employees work together to plan, monitor and review an employee 's work objectives and overall contribution to the organization. Value creation is the primary aim of any business entity. Creating value for customers helps sell products and services, while creating value for shareholders. The two tie together because the company wants to improve on their internal processes and that includes having products or services that customers will buy and use and that is the ultimate goal of an organization to create streaming revenues.
Read more: http://www.referenceforbusiness.com/management/Tr-Z/Value-Creation.html#ixzz3kszAFSaP
5. State the four customer-facing trends which drive customer satisfaction.
Customer Service-This is the first contact a customer will have with a company basically the face of the organization and if that fails everything else will too.
Improvement-Making sure the way things are done to continually improve the customers experience
Act on findings-If there is an experience where a customer has a problem find the cause and fix it
Optimize-This means use existing resources or find other resources to
A performance management system will help managers regularly review performance and identify problems early on. In most cases action can be agreed between the manager and employee to remedy any problems at the earliest opportunity. Performance issues can be varied and should not be confused with conduct issues.
Performance management can be defined as a systematic process, which helps an organization by improving the effectiveness of its
Performance Management is both a strategic (about broad issues and long-term goals) and an integrated (linking various aspects of the business, people management, individuals and teams) approach to delivering successful results in organisations by improving the performance and developing the capabilities of teams and individuals.
Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations.
Performance management is essentially about creating a strong communication with the people around you in your working environment. It helps a manager monitor and assess how well their employees are
Performance Management is a process for establishing a shared understanding about what is to be achieved and how it is to be achieved. It is an approach to managing people that increases the probability of achieving success. In regards to the definition, Chick-Fil-A has a consistent and calibrated performance management process. They have been focusing on how to develop enough leaders, fast enough to create healthy growth. Leadership is the main part of the company’s success formula. They have a do-it-yourself leadership development culture.
Value creation is creating value for the customer. Being able to solve or meet the customer requirements. Value is created whenever an action is taken for which the benefit exceeds the cost.
Performance management is a tool that managers use to ensure that their companies remain at the top of their competitive edge. The Chartered Institute for Personnel Development (CIPD, 2008), defines performance management as a method by which individuals and teams are managed in a way that achieves high performance at an organisational level. The individuals within the organisation share an understanding of the achievement goals of the organisation. In order to achieve this, a general strategy is created, with each individual within the organisation understanding his or her role and requirements within such a strategy
Performance management is about creating a culture that encourages the continuous improvement of business processes and of individuals’ skills, behaviour and contribution. It is a repetitive process that is continually reviewed and is both strategic and integrated. It is about broad issues and long-term goals and integrated by linking various aspects of the business, people management, individuals and teams to delivering successful results in organisations. It does this by improving performance and developing the capabilities of teams and individuals.
The performance management process is a key component of an organisation overall approach to the management of its people. As part of the performance management system, performance management aims to achieve the following:
While it lessens the burden on organizations, reducing and shifting the cost and risk of its IT operation, security and management issues to an external service provider or vendor, outsourcing any portions of an organization's Information System has significant risks that can sometimes become detrimental to the outsourced organization. According to the Commission on Government Outsourcing, "when outsourcing an organization exposes itself to significant risks in terms of security, accuracy, and completeness of information (Holroyd City Council, 2008)". Comprised in the rest of this document is an
Performance management aims at developing individuals with the required commitment and competencies for working towards the shared meaningful objectives within an organizational framework. (Lockett1992)
Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees, etc. Setting up a good performance management system doesn 't happen overnight or by accident. You need to consider its design and carefully plan how it will work before managers begin using it to evaluate employees. Managing employee or system performance facilitates the effective delivery of strategic and operational goals. There is a clear and immediate correlation between using performance management programs or software and improved business and organizational results.
Risk Management—Contributing to frameworks and practices for identifying, measuring, managing and reporting risks to the achievement of the objectives of the organization.
It is located on the primary goal of the business entity of value creation. You can create the value of the customer selling products and services, in the form of rising stock prices, to ensure the supply of the future of investment funds to business funds while creating shareholder value. That the value that is created when the revenue to earn business from the point of view of the financial (or capital return) exceeds the cost (or cost of capital). Some analysts have claimed a broad definition of "value creation", but it can be considered independent of the traditional monetary policy. To be due to "sufficient to traditional methods no longer today economy for assessing organizational performance" ValueBasedManagement.net. "Less is determined