HRCI Exam Guide
By: Linda Howard
TO ACCOMPANY:
DESSLER, HUMAN RESOURCE MANAGEMENT 11/E
MONDY AND NOE, HUMAN RESOURCE MANAGEMENT 10/E
AND
DESSLER, FUNDAMENTALS OF HUMAN RESOURCE MANAGEMENT 1/E
AH
PRACTICE TEST (200 QUESTIONS)
1. Human Resource departments serve a strategic role in most organizations because:
a. today’s organizations are instituting HR practices aimed at gaining competitive advantage through their employees.
b. Human Resource departments handle downsizing and layoff processes.
c. globalization has reduced competition.
d. the workforce is becoming less diverse.
2. Human Resources departments support organizational strategy implementation in all of the following
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b. moving from teams to functional departments.
c. eliminating the distractions of cross-training.
d. redesigning work with a focus on multitasked, enriched, generalist work.
13. A work redesign plan whereby employees build their workday around a core of midday hours is:
a. a compressed work week.
b. job sharing.
c. a flexible work schedule.
d. telecommuting.
14. Which of the following is true with regard to flexible work arrangements?
a. Job sharing and work sharing are different terms for the same process.
b. Compressed workweeks are particularly suitable for organizations that offer services continuously, 24 hours a day.
c. Most firms using flexible work arrangements give employees broad freedom regarding the hours they work.
d. Flextime arrangements have been most successful in factory jobs.
15. A comprehensive process to determine the effectiveness of a firm’s HR policies and procedures would most likely include:
a. an HR audit.
b. comparison of the firm’s compensation practices with peer firms.
c. an analysis of turnover and absenteeism in the HR department.
d. a re-design of the performance appraisal process.
16. With regard to global HR management, HR practitioners should note that:
a. research indicates that a significant number of employees will leave the firm within a year or two of returning home after an international assignment.
b. repatriation agreements are considered ineffective
Human resource is an appellation used in referring to the workforce of an organization or company. Human resource management is involved in the act of putting together employees in an organized manner to assure the objectives of the organization are achieved in a competent and experienced manner. Human resources are the most important services of any organization since they are the catalysts of non-human resources and the medium for developing competitive advantages and sounds of creativity. No organization can exist without a human resources department (Walsh, 2009). A company without an HR department would be reducing its operations and could collapse within a short amount of time.
* Finally , the time zones problem . 40% of the companie’s clients are located on a different time zone so , the customer service is not available at certain time . For this , we think that the best solution is to change the employees working hours. The employee that will be in charge of Professional users and Large corporate accounts will be working from 10:00 to 9:00 , on this way , the large corporate’s accounts needs will be covered . The other 9 employees will continue with a normal schedule from 7:00 to 6:00. Also , the company needs
The role of a Human Resource department is ever changing in today’s volatile business environment. Over the years HR have become strong strategic partners within an organization by providing functions such as recruitment,
If the workplace of today could be characterized by a single theme, it would most likely focus on the continual presence of change. Dramatic changes in technology, the marketplace and the workforce have compelled organizations to re-evaluate not only the competitiveness of their products, but also the core ways in which work is performed. It is out of this pursuit for continued survival that organizations have been faced with the notion of varying work-schedules beyond the traditional hours of nine to five. This paper will explore the societal and business changes that have led to a proliferation in flexible work patterns. This paper will also address the benefits and disadvantages of flexible work patterns for
3. Why is it important for HR management to transform from being primarily administrative and operational to becoming a more strategic contributor?
Before introducing the workplace issues related to the development of four-day workweek, a clear definition of this schedule is needed. According to Department of Labor (n.d.), “A workweek is a fixed and regularly recurring period of 168 hours, or seven consecutive 24-hour periods. The workweek does not have to coincide with the calendar week, but instead it may begin on any day of the week and at any hour of the day.” It might be the “four-day, 32-hour workweek – more leisure, less work” (Wernette 1), or the “three-day, 40 hour, compressed work week” that Vega
-Flexible workday guidelines to encourage people to start each day at whatever time is best
1. Following Sportsman’s shift in competitive strategy, what are some considerations for the company’s human resource management practices?
A) a company can control the actions of its own employees, including non-sales job tasks.
Secondly, human resource is an important aspect of business; most of organizations nowadays view people as their most valuable resources. In fact, the part that intrigued me was the challenges derived from the changes in function and structure of HR department. HR is becoming a need for every aspects of day-to-day management, and job-seekers would find their jobs require more of generalists with more skills and competencies to perform multi-tasking (Larsen & Brewster 2003). Those are challenges as well as potential, on which you could learn and develop yourself.
| Explain how different organisational structures and management roles can impact on the HR Function (AC: 1.3)
The 4 day work week is not a new idea. It is one that has had its share of controversies over the years. Introduced in the 1970’s the idea of the 4 days work week has been making a comeback as of lately. There are several issues to look at here. One of the main statements in regards to it is that productivity will decrease because of fatigue. A 10 hour work day is too long. On the flipside, another of the main issues pointed out by proponents is that productivity will increase because you will have a workforce with higher morale. In this paper, we will discuss
Businesses should evaluate their flex work arrangement on a regular basis. As the bar graph shows above, company that doesn’t offer flexible work arrangement has
10. A strategic approach to HR requires that organizational HR leaders be included in the decision-making
The following describes four activities the human resource function will undertake in order to support the company’s expansion and success: