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Happydale Hospital Case Study

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Happydale Hospital is committed to identifying, preventing and removing barriers that prevents people with disabilities from accessing our quality care and services. This includes staff, families, patients, volunteers and members of Happydale’s community. Based in Ontario, Happydale Hospital was founded in 1873 by the Sisters of St. Abase. It provides healthcare services in addition to teaching and research. The mission of Happydale is to provide high quality comprehensive services including excellent standards of care to the community. Inherent in all decisions is an emphasis on inclusivity and Individualized Service Plans (Mount Sinai Hospital, 2009). Through these values, Happydale is fostering a culture of respect and compassion for each of our patients and their families. In fulfilling our mission statement, Happydale Hospital strives to provide accessible care that respects the dignity and independence of our patients with disabilities. In June 2005 the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA) (World Health Organization, 2018). The goal of this Act is to implement, enforce and develop standards of accessibility for all Ontarians. Happydale’s Accessibility Policy follows the AODA and the Accessibility Standards for Customer Service, …show more content…

Current hospital policy strictly prohibits discrimination towards people of disability regardless of context. Staff behavior is bound by an ethics code associated with each department. Specifically, all caregivers follow moral guidelines to provide equal care to all patients. An investigation concluded that hospital policy regarding Accessibility must be modified to account for the future needs of the community. This includes policies regarding patient-nondiscrimination and also hospital Public Relations must be

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