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Operation Management Essay

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Introduction The management of resources which produces and delivers products and services is operation management. The part of an organization that is responsible for this activity is the operation function. And the people responsible for managing some or all of the resources which makes up the operations function are known as operation managers. It is worth noting that in some organization the operations manager might be called by other name (Morton 1999). In this work I have selected the private sector services, quality issues, roles of an operation manager and operation performance using the Co-operative foods. Part 1 For the first part, I have selected the private sector services which will involve the …show more content…

is the former user friendly especially for customers from non English speaking countries. Also are there enough sitting areas (chair and tables) for customers to site and complete the form. This should be taken into consideration during the feedback section and continuous improvement of the Process should be made. Control quality against standards An operation needs to perform checks in order to ensure that the product or services are up to the standards that are put in place. This can also be known as inspection which are activities for measuring, testing the characteristic of the services provided by the bank to ensure that they are in conformity with standards. The operation manager needs to ensure that things are done right all the time (Caplen 1990). This process involves three decisions see appendix 2 A bank will check that there is enough application form at the service counter to avoid delays, also the customer’s details should be checked to ensure that the application form is filled out correctly and that the customer provided the required identification to open an account (at the start or end of the process). It may seem more logical to check every single product or services stage but it might also be costly and time consuming. From the process map above, the identification of the customer will be checked and a credit check needs to be carried out before the account is opened. However, there are two different methods commonly

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