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Essay Facebook Case Study

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MARKETING MANAGEMENT 555 Lecturer: ***** Assessment 1 Case papers overview Due: 14th February 2013 (Thursday) Word Count: 1588. Facebook Student Name: David Yew-Choong KAM Student ID: 1 WHY do people use Facebook? Whether it's for posting updates, reposting articles, checking in locations/whereabouts, or playing Farmville – people participate in Facebook to stay connected, to relax, to be entertained, and to be kept informed (Bond, Ferraro, Luxton and Sands 2010, 4; Piskorski, Eisenmann and Smith 2012, 2). Some might even use it to spy on their partners, triggered possibly by romantic jealousy (Darvell, Walsh and White, 2011; Elphinston and Noller 2011, 631). Others use it as a platform to advance various social and …show more content…

This blending of brick and click mixture (Mangold and Faulds 2009, 359) has created new platforms for businesses to channel resources and finances to ensure they are also seen, heard and accepted (Lusch 2011, 263). Corporations that know how to do it right (not necessarily the first time around) gets a bigger 4 piece of the share of voice, which hopefully will lead to greater electronic word of mouth (also known as eWOM) (Chu and Kim 2011, 48). Some have suggested an approach known as hypertargeting (Shih, 2009, 12), where companies can sharpen their customer centricity through specific targeting of potentials customers by personalizing marketing and CRM efforts as user generated data and data is matched to potential service offering and marketing campaigns (Shih 2009, 12). To monetize, some early adopter companies are setting up full scale versions of their brick and mortar business within Facebook. These companies, like the English cloth trading company , ASOS (which stand for as seen on screen) are targeting the "moppers", a term used for shoppers with a mobile smart phone device that are now able to shop and pay online without leaving the SNS platform. It's a strategy that has yielded ASOS a healthy twelve percent pre-tax profit of $44.5 million from a total sale of $371 million (Shannon and Kharif 2011, 22). Even traditional corporate bulwarks in the brick and

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