I. Total Quality Management(TQM)
* Definition:
TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.
TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Considering the practices of TQM as discussed in six empirical studies, Cua,
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* Devising systems to identify problems. * Striving for simplicity - simpler systems may be easier to understand, easier to manage and less likely to go wrong. * A product oriented layout - produces less time spent moving of materials and parts. * Quality control at source - each worker is responsible for the quality of their own output. * Poka-yoke - `foolproof' tools, methods, jigs etc. prevent mistakes * Preventative maintenance, Total productive maintenance - ensuring machinery and equipment functions perfectly when it is required, and continually improving it. * Eliminating waste. There are seven types of waste: * Waste from overproduction. * Waste of waiting time. * Transportation waste. * Processing waste. * Inventory waste. * Waste of motion. * Waste from product defects. * Good housekeeping - workplace cleanliness and organization. * Set-up time reduction - increases flexibility and allows smaller batches. Ideal batch size is 1item. Multi-process handling - a multi-skilled workforce has greater productivity, flexibility and job satisfaction. * Leveled / mixed production - to smooth the flow of products through the factory. * Kanbans - simple tools to `pull' products and components through the process. * Jidoka (Autonomation) - providing machines with the autonomous capability to use judgment, so workers can do
2 Reduced waste: With improved systems there would be reduction in waste and fewer defects in the products. This will help in adding to the profits. Logistical improvements will help in better organisation of physical space required and viable transportation and reduction in the waiting times for the materials required, thus giving lesser room for wasting time.
Optimization of machinery so that production setups are not required for small customizations which can be managed manually.
Arumugam, V., Chang, H., Ooi, K., and Teh, P. (2009). "Self-assessment of TQM practices: a case analysis", The TQM Journal, 21(1), 46 – 58. Retrieved from http://www.emeraldinsight.com.ezproxy.liberty.edu:2048/journals.htm?articleid=1766744&show=abstract#sthash.TkDGZoZ7.dpuf
* Total quality management (TQM): This model is concerned with the performance of all processes in an organisation, and the products and services that are the outcomes of those processes. It seeks continuous improvement and will involve everyone in the quest for quality.
a cut in the time to perform each task which impacts the time and cost of the production. This
Speedup time to market. Because there are more people involved the process of innovation is faster
The amount of work in progress is minimized. Fewer tools are needed. The parts do not have to travel between the work stations. The control systems becomes redundant, everything takes place in the garage.
Sort/segregate the work area to keep what is needed and to remove any items that are not valuable in the production process, which in turn creates space and improves work flow.
Organizing something into a logically coherent system. Factory organization is often rationalized to make it as efficient as possible.
In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work” (ASQ, 2016). TQM can be used based off eight (8) key elements that most if not all companies use. The key elements are customer-focused, total employee involvement, process-centered, integrated system, strategic and systematic approach, fact-based decision making and lastly communication. The first element of TQM is the most important element, which is the customer.
By reducing the introduction of new products, cost such as product development, R&D and advertising can be avoided.
The manufacturing cost can be lower as the rearrangement of the production line to meet urgent order can be minimize or even eliminated.
• Greater floor space availability for expansion and focused usage due to reduced inventory quantities
Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.
Once the actions are implemented, the company 's interest to survey their performance. The main advantage is the ability to adjust or stop an action if the expected results are not there to avoid a dramatic failure.