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Conflict Resolution And Components Paper

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This paper provides the reader with information on conflict, the levels and the components. The paper will provide information on how conflict can manifest in an organization or team. It will discuss conflict resolution which it the final component of conflict and provide information on identification of the issue. Baack advises that not all conflict is the same and outlines four levels of conflict, which are intrapersonal, interpersonal, intragroup and intergroup. (Baack, 2012) Conflict that is intrapersonal is the conflict that resides on an individual level. The conflict or battle that has an individual torn between choices that a right or wrong. The conflict between two or more individuals has a classification as interpersonal. Blau …show more content…

The conflict in the team circulates around the promotion method that is currently in place for the team. The conflict is what is defined as intragroup conflict because it is within the team. The team has a position that has three tiers to promotion that are Coordinator I, Coordinator II and Coordinator III. Coordinator I position is the title given to new hires or people within the company that are transitioning into the position. The employees holding this title has a low case count and do not handle complex cases. The Coordinator II position is the next level and in order to hold this position the employee must have a larger case count and handle large and complex cases. The Coordinator III position, which was just recently created, handles two lines over products and will have a mix of large and complex cases. Originally, to move to the next tier and employee had to be in the position for a minimum of eight months, demonstrate mentor capabilities, complete a series of Computer Based Training modules and be familiar with all the systems utilized for the job. Over recent years, this has been revamped and the main component, which recently was added, was the employee had to demonstrate leadership qualities by volunteering for projects and committees. Many of the employees with the company that had been in the position for some time do not feel comfortable with the added component. The encompass and have demonstrated all other qualification but are not being promoted. The newer employees are volunteering and do not possess all of the other criteria and are being promoted to Coordinator II and Coordinator III. Some of the newer employees have moved from Coordinator I to Coordinator III

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