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Case Study : Las Vegas Sands Corp

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Today’s risk management environment is more dynamic than ever. More often, companies are embracing risk management’s undeniable opportunity to improve business results. The emergence of this “true business partner” relationship requires that risk management decisions and processes rely more on strategic planning, rigorous analytical processes, and collaborative internal and external partnerships. Knowing which actions and relationships will drive down your costs of risk demands a deep and comprehensive understanding of the factors that influence it.

To gain broader insights into this opportunity, Las Vegas Sands Corp. engaged Beecher Carlson to assess the current levels of effectiveness associated with the following “foundational” …show more content…

Our focus for this audit was to measure compliance with best practices protocols and special account instructions throughout the life of each claim file and to identify opportunity to improve associates of Las Vegas Sands, Corp experience through proactive claim management process.
• Verify if the claims reporting process is understood by employees and managers
• Ensure claims are investigated at initial report and throughout the life of the claim
• Assess if Claims administrator and legal teams communicate directly and effectively with Las Vegas Sands Corp. management on a consistent basis
• Analyze if Claims administrator utilizes proactive strategies during the claim management process to: o Reduce open case reserves o Reduce claim duration

The audit addressed seven specific categories:
1. Claim Investigation
2. Resolution Plan & Follow up
3. Supervision Direction & Special Handling
4. Reserving
5. Disability & Medical Management
6. Settlement Disposition
7. Litigation Management

An acceptable score for any category is 8 – 10. What follows is a narrative summary of the audit’s findings, followed by audit scoring, category summaries, and copies of the individual file audit sheets.

Key Performance Areas A quality initial claim investigation is essential to establish a strong foundation based information that will allow a claims adjuster to make an informed decision regarding

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