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Case Study: Harbor Health

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On 2/4/2016, you had a dental appointment, but DENCAP could not find you in their system. Therefore, you called Harbor Health and were advised that you have dental insurance as your premium was paid, however a spreadsheet that included your name wasn’t sent to DENCAP. Consequently, your appointment was canceled. Afterwards, you called DENCAP twice and DENCAP contacted Harbor Health but no one addressed your concerns or returned your call. You expressed, that you were unable to use your insurance and attend appointments due to errors made by Harbor Health and asked to be contacted to discuss these matters

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