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Anthem Reflection

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At Anthem part of my job is to put together reports to provide a view point that for my teams that reflects the amount of hours and the financial outlook for all the projects that are being worked on. The problem that I and others are facing is that there too many different types of reports. This is a problem because each report is a little different and provides a different view depending on the filters built into the report. With the different filters everyone who has the reports has a different view of the numbers really look like. When I make a report for a Vice President the information is correct but, it could be a set of different numbers than a report someone else gave him using the same filters. In order to get one view, I must utilize …show more content…

One approach is the Kaizen approach which essentially means: to continually make improvements. This would work with our teams, because we would be continually challenging the standards that are already in place. Our teams would be working on improvements on every report to make it the best that can be. The drawback to this approach is changing the report before adequate feedback can be given on the changes. Time-based management would aim to reduce waste referring to the waste of time; with time-based management that would require a multi-skilled and flexible work force. This would work well with my teams, because we are a multi skilled and flexible team already. The drawback with this approach is that the margin of error to bigger. Based on the definition of time-based management in order to reduce waste in reference to time, when people are hurrying or in a rush and multi-tasking, it is easier to make more mistakes. Finally, total quality management (TCM) is a way to make sure that the quality of the report is right the first time. This is a good approach that could be used by our team; a positive of this approach is that everything would be correct the first time the report is run. The drawback to this approach is that it does not challenge the status quo, it doesn’t require that our teams to continually get better and search for new ways to enhance our delivery. Any of these approaches would work to cut down on either one item or

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