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A Measure Of Order For A Business

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Glossary 1. Entropy: - A measure of order in a business. Measures factors like leakage of information when passed down a chain of command. “The more entropy the system has, the more uncertain the system is” (Jing 2012) 2. Redundancy: - Overlapping, duplicate or otherwise wasteful practices or ideas. 3. Motion: - The procedure or tasks performed by an employee to create products. 4. Stakeholder: - A party who stands to gain or lose due to business activity. (Freeman & Edward 2010. p.25) 5. Conglomerate: - ”A firm composed of several unrelated businesses” (Davis, Diekmann & Tinsley 1994) 6. Self-evaluation: - Allowing the employee to evaluate their own efficiency and identify factors affecting them 7. Red-tape: - An informal phrase used to refer to redundant procedures or channels of communication 8. Job-enrichment: - To make a job ‘meaningful’ for the employee by ensuring they feel responsible for their job and get to see the results directly. (Thomas 2009, p.60) 9. Job-enlargement: - “The process of allowing individual workers to determine their own pace, to serve as their own inspectors “(Hulin & Blood 1968) 10. Sciences: - “Classifying, tabulating and reducing knowledge to rules, laws, and formulae” (Taylor 1967, p.17) creates a ‘science’ particular to that field of knowledge 11. Worker attrition: - Rate of workers retiring from and leaving a firm. 12. Synergy: - “The ability of two or more units to generate greater value working together than they could working

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