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A Good Performance Management Plan

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To be successful, every organization needs a good performance management plan, good communication, a strong, diverse workforce and a good customer service. A good customer service is a key to open any successful business. Without a good customer service, business is easy to go down to the drain. A call center is an office receives and transforms the phone call from customers and others in and outside of an organization. The duty of a call center is to handle a consider volume of calls at the same time, to screen calls and forward them to a qualify person to handle them, and to log calls. Francie Washington receives her position as Human Resource Director at a call center organization call NetBell. This company has many problems to handle such as does not have a good performance management plan, not a good customer service skill because it takes too long to reach customer service, no diverse workforce because it hired employees through word of mouth (one employee refers another); and the only compensation bases the number of hours they are logged in. As a Human Resource Director, she has to solve the problems such as no career plan and longer time waiting but first, she needs to identify the problems and impediments of works. There are several problems Francie has to deal such as customer service problems, diverse workforce problems, a good performance management plan problems and compensation problems.
The first problem is customer service. In this problems,

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