MGT 630 Module Eight Discussion COURSE

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Southern New Hampshire University *

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630

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Information Systems

Date

Apr 29, 2024

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docx

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2

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Module Eight Discussion Project closeout is a critical phase in the lifecycle of a construction project, primarily due to its significance in ensuring overall success and customer satisfaction. It serves as the final stage where all loose ends are tied up, and the project is officially completed and handed over to the owner. One key reason why project closeout is important is its impact on customer satisfaction, and because of this, it’s important for the project team to start planning for project closing as soon as the project begins (Brown and Hamilton, 2024). Closeout involves final inspections, documentation completion, addressing any outstanding issues or deficiencies, training, and ultimate transfer of the facilities to the owner (Brown and Hamilton, 2024). By thoroughly completing these tasks, it ensures that the project meets the client's expectations and contractual requirements, ultimately leading to owner satisfaction and trust in the construction process. Determining substantial completion is a pivotal milestone within a construction project. Substantial completion is typically achieved when the project is sufficiently finished to be used for its intended purpose and has received a certificate of occupancy (Brown and Hamilton, 2024). This determination involves a comprehensive evaluation of the project against predefined criteria and specifications for indicators such as functional usability of the space, completion of major systems and components, and fulfillment of key contractual obligations (AIA, 2023). Achieving substantial completion is crucial as it marks the point from which certain project milestones, such as warranty periods and final payments, begin (AIA, 2023). To ensure satisfaction and alignment of interests among the owner, architect, and contractor, effective communication and collaboration are essential throughout the project lifecycle. Regular meetings, progress updates, and clear documentation of project requirements and expectations help in managing and addressing potential issues proactively (Brown and Hamilton, 2024). Focusing on transparency and accountability in decision-making processes fosters trust and mutual understanding among all stakeholders (Brown and Hamilton, 2024). Resolving conflicts promptly and fairly and ensuring that all parties are satisfied with the final outcome, are key measures to safeguard their interests and achieve overall project success. Finally, after project closeout, its beneficial to gather the project team and stakeholders for a project debrief to discuss things that went well and areas with room for improvement (Brown and Hamilton, 2024). By prioritizing open communication and collaboration, the likelihood of meeting stakeholders' expectations and achieving satisfaction is greatly enhanced. References:
AIA. (2023, June 8). Substantial completion vs. final completion: Understanding key construction milestones. http://learn.aiacontracts.com/articles/substantial-completion- vs-final-completion-understanding-key-construction-milestones/ Brown, D., & Hamilton, J. (2024, March 20). The construction closeout process explained. http://www.procore.com/library/construction-closeout
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