M10 Chapter 12 Assignment (2)

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Industrial Engineering

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Dec 6, 2023

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Comprehension Questions Chapter 12 1. A restaurant serves 2,118 customers for lunch in June, 2,202 customers for lunch in July, and 2,290 customers for lunch in August. What is the current trend, as expressed by monthly percent increase, for this operation? How many customers might the restaurant expect for lunch in September? 2. Over a four-week period, a cafeteria sees 384, 471, 402, and 399 customers respectively. Using a rolling average approach that considers guest counts from the past four weeks, how many customers should the cafeteria forecast for next week? 3. List four pieces of qualitative data that might cause a manager to increase or to decrease her forecast guest count for an upcoming service. 4. A restaurant generates $189,030 in revenue for a given period of time. During that time, it serves 5,983 customers. What is the guest check average for this restaurant during that time period? 5. A luncheonette has a consistent guest check average of $9.14. The manager forecasts 1,372 customers for the upcoming week. How much revenue should the manager expect next week? 6. An upscale restaurant typically serves 88 customers on a Sunday evening. The restaurant only has 60 seats. What is the seat turnover rate for this operation?
7. A restaurant sells 371 entrées on a given night. 48 of those entrées are the seared salmon. What is the menu mix percent for the salmon entrée that night? 8. Complete the following chart: Review pages 185-187 in the book Menu Item Number Sold Menu Mix % Popularity (H/L) Cheeseburger 243 Fried Chicken 187 Spaghetti/Meatballs 99 Tuna Steak 74 Seafood Pasta 89 Pork Chops 110 Total Average Number Sold Popularity Benchmark 9. Complete the following chart: Review pages 188 and 189 Menu Item Number Sold Item Sales Price Item Food Cost Item Contribution Margin Menu Contribution Margin Profitability (H/L) Cheeseburger 243 $6.95 $2.01 Fried Chicken 187 $8.95 $2.87 Spaghetti/ Meatballs 99 $6.25 $1.44 Tuna Steak 74 $9.50 $3.27
Seafood Pasta 89 $8.95 $2.98 Pork Chops 110 $7.95 $2.75 Total Average Weighted Contribution Margin 10. Combining the information in questions 8 and 9, label each entrée as a star, plowhorse, puzzle, or dog. a. Cheeseburger= b. Chicken = c. Spaghetti = d. Tuna = e. Seafood Pasta = f. Pork Chops = 11. Using the menu mix information in question 8, forecast the quantities of each entrée to prepare assuming the guest forecast for the next day is 245 customers and 97% of customers order entrées. Use that information to complete the chart below: Review pages 190-191 Menu Item Menu Mix % Forecast (238 order entrée) Portions on Hand Buffer Portions to Prepare Total Available Cheeseburger 0 10 Fried Chicken 0 10
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Spaghetti/ Meatballs 7 10 Tuna Steak 2 5 Seafood Pasta 0 5 Pork Chops 10 5 12. Describe the purpose of a Void Sheet (or Food Mishap Report). List 4 “acceptable” reasons for a food mishap that might end up on a Void Sheet. 13. The Food Sales Reconciliation Form below is missing some information. Complete the form and then list (in the notes column) which dishes, if any, require further investigation for potential theft. Food Sales Reconciliation Form Day/Date: ______________ Kitchen Production Food Name Portions on Hand Portions Prepared Additional Preparation Total Available Leftovers Portions Consumed Beef 6 57 3 0 Chicken 7 87 9 0 Fish 0 28 0 8 Sales Accounting Food Name Portions Sold Voids Total Output Portions Consumed Difference Notes Beef 66 4 Chicken 103 0 Fish 18 2
Manager’s Signature: ___________________________