26. You now have to prescreen resumes to create a short list of candidates for the hiring manager to review. Based on the job description what three key requirements/elements would you use to create the short list. Explain why? Plumage GamesAdministrationJob: Manager, Retail OperationsReports To: Director, Retail OperationsDate: February 1*, 20191. Schedule staff in a transparent, fair, and consistentmanner.2. Input payroll information into a payroll timeWritten By: Hank Rovers, HR AnalystApproved By: Helen Richards, HR Director & Lola Mercer,Director Retail Operationsmanagement system.3. Monitor payroll against budget and sales.4. Develop and maintain an employee manual.SUMMARYREQUIRED EXPERIENCE AND QUALIFICATIONSThe manager, retail operations is responsible for all aspectsof retail operations for game nights and events. The manager(JOB SPECIFICATIONS)1. Four to six years' retail experience, with at leasttwo years' management experience.ensures that the store, booths, and kiosks are staffed withwell-trained sales and service professionals and are visuallyattractive, with appropriate merchandise for the customerenvironment. Although staff development, sales, and2. Degree or diploma in business administration orrelated field.3. Excellent leadership skills with the ability to coach,customer service are primary focus areas, administrativeactivities, such as payroll and scheduling, are also a part ofmentor, and motivate a sales service team.4. Excellent communication, interpersonal, andproblem-solving skills.5. A solid understanding of the business andthis role.ESSENTIAL DUTIES AND RESPONSIBILTIESPeople Managementcustomer environment.1. Recruit, train, motivate, and develop a professional andknowledgeable part-time and on-call service and sales6. Must be able to identify and implement newbusiness opportunities and promotions.7. Flexible and adaptable.8. Computer-literate, with a working knowledge ofworkforce.2. Coach and communicate with employees in a fair andconsistent manner (e.g., mentoring sessions, performanceevaluations).MS Word, MS Excel, point-of-sale software, andelectronic mail systems.9. Must be able to work evenings and weekends.3. Work closely with senior retail management and humanresources regarding disciplinary and other sensitiveemployee issues.STANDARDS OF PERFORMANCE4. Identify and implement employee recognition andincentive programs.5. Ensure that staff are trained in all key areas of the1. Meets on a weekly basis with all staff to reviewsales results.2. Orients new staff during the first shift oncustomer-service requirements.3. Meets or exceeds monthly sales targets.business.Business Management1. Ensure that selling areas are open for business on timeand are clean and visually attractive.2. Identify opportunities for increasing revenue.4. Submits sales data within 24 hours of each event.5. Trains staff on any new procedure with 1 week ofhiring.6. Keeps customer satisfaction levels at 80% or3. Create sales and promotional programs.4. Work the marketing staff regarding event details, such asabove.expected attendance levels, merchandise deals, internal andexternal event contracts.5. Produce sales reportsPeacock, M., Stewart, E. B., & Belcourt, M. (2020). Toolkit4.1: Sample Job Description. In Understanding HumanResources Management: A Canadian Perspective (p. 120).Toronto, ON: Nelson Education Ltd.

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