Which of these is a true statement? Select an answer: Almost half the work done in service processes add no value for the customer. 80% of the activities cause 20% of the delay in services. Lean Six Sigma cannot be applied to service organizations like hospitals and purchasing departments. All complexity is bad.

Which of these is a true statement? Select an answer: Almost half the work done in service processes add no value for the customer. 80% of the activities cause 20% of the delay in services. Lean Six Sigma cannot be applied to service organizations like hospitals and purchasing departments. All complexity is bad.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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A Battery manufacturer has recently received complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. Jabu Xulu, the Quality executive believes that there is no problem because his batteries have had an average life of 50 hours, which is about 10% longer that competitor’s modes. To raise the lifetime above this level would require a new level of technology not available to this battery manufacturer. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the process was running properly, the company collected samples data of 9-volts batteries. Those samples are shown in the table following table: Hours (S A M PL E) 1 2 3 4 5 1 51 50 49 50 50 2 45 47 70 46 36 3 50 35 48 39 47 4 55 70 50 30 51 5 49 38 64 36 47 6 59 62 40 54 64 7 36 33 49 48 56 8 50 67 53 43…
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A Battery manufacturer has recently received complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. Jabu Xulu, the Quality executive believes that there is no problem because his batteries have had an average life of 50 hours, which is about 10% longer that competitor’s modes. To raise the lifetime above this level would require a new level of technology not available to this battery manufacturer. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the process was running properly, the company collected samples data of 9-volts batteries. Those samples are shown in the table following table: Hours (S A M PL E) 1 2 3 4 5 1 51 50 49 50 50 2 45 47 70 46 36 3 50 35 48 39 47 4 55 70 50 30 51 5 49 38 64 36 47 6 59 62 40 54 64 7 36 33 49 48 56 8 50 67 53 43…
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