What is meant by the term "benchmarking," and how is it distinct from "quality improvement"?
What is meant by the term "benchmarking," and how is it distinct from "quality improvement"?
Chapter13: Services Marketing
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Problem 5DYMP
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What is meant by the term "benchmarking," and how is it distinct from "quality improvement"?
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“Evaluate FOUR basic categories of benchmarking and suggest which ONE you believe to be the most effective in developing quality standards. Motivate your answer.
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