Tech support center. Customer calls follow Poisson probability distribution. Arrival rate = 7 calls per hour.  8.5 minutes to answer customer's questions. With 2 consultants, what is the percentage of customers who have to wait and what is the average waiting time? K=2, lambda= 7, mu= (60/8.5)  is that correct?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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Tech support center. Customer calls follow Poisson probability distribution. Arrival rate = 7 calls per hour.  8.5 minutes to answer customer's questions. With 2 consultants, what is the percentage of customers who have to wait and what is the average waiting time?

K=2, lambda= 7, mu= (60/8.5)  is that correct?

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