Consider The Following Scenario: Consider the following process for admission of international students at a university. Students fill in an online form including personal details, contact details, curriculum to which they are applying and some details about their educational background. The online applications are recorded in an information system and all staff membersinvolved in the admissions process have access to all online applications. However, students do not submit documents electronically. Instead, they have to print the online form (a PDF document is generated after they complete the form). Students then sign the application. form, and send it by post together with the required documents, which include: • Certified copies of their degrees and their academic transcripts Results of their official English language test (two types of English language tests are accepted: IELTS or TOEFL) • Curriculum vitae (CV) It takes on average a week for the documents to arrive to the students service by post. When the documents are physically received by the Students Service, they are checked for completeness. This check takes about 10 minutes. Sometimes some documents are missing. An e-mail is then sent to the student and the student has to send the missing or incorrect documents by postal service (this happens in about 25% of the cases). The students service then sends the certified copies of the degrees to a specialized agency (ENIC) which checks the degrees(checking degree takes 30 minutes) and gives an assessment of their validity and equivalence in terms the local education standards. This agency requires that all documents be sent to it physically (by post), and all documents must be certified copies of the originals. This is a hard constraint, and the university cannot do anything to change it. The agency sends back its assessment to the university by post as well. The time it takes to send the degrees/transcripts to the ENIC agency and receive back a response is 2 weeks on average. About 15% of applications are rejected after this check. Notifications of rejection are sent by e-mail. The university pays a fee to the ENIC agency of SR 200 per check. After the ENIC check, the English language test results are checked online by an officer at the students service. This is done by entering a verification number that comes at the top of the test results sheet. If the validity of the English language test results is put into question after this check, the application is rejected. Checking the English language test results takes 10 minutes on average and is free. About 15% of applications are rejected at this stage. Notifications of rejection are sent by e-mail.Once all documents of a given student are complete and validated as described above, the applications are assessed by a committee composed of three academic staff members. Since the committee onlymeets from times to times, it takes on average 2 weeks between the time students service sends the copy of an application to the committee members (by internal mail) and the moment that the committee makes a decision (accept or reject). The committee takes its decision based on the academic transcripts and the CV. The committee takes on average 10 minutes to assess each application. About 50% of the applications received by the committee are accepted. Once the committee has made a decision, it notifies it to students service by e-mail. Then, student service notifies the outcome to the students. It takes about 3 7 1 days for the notifications to be sent (after the committee has notified their decision). Notifications are sent by e-mail and successful candidates are sent a confirmation letter by post. About 800 applications are processed per year. One of the problems faced by the university is that students have to wait too long to know the outcome of the application (especially for successful outcomes). It often happens that by the time a student is admitted, he/she has decided to go to another university instead (students send multiple applications in parallel to many universities). Not surprisingly, the manager of the students service has decided that enough is enough and starts an initiative to improve this process. Tasks: a. Model the "as is" process using BPMN. b. Classify the activities in the process into "value-adding", "business value-adding" and "non-value-adding activities". c. Calculate the cycle time of the "as is" process. d. Calculate the cycle time efficiency of the "as is" process. e. Do you think it is advisable to automate this process "as is" using workflow technology? Why or why not?

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ISBN:9781337406659
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Consider The Following Scenario:
Consider the following process for admission of international students at a university.
Students fill in an online form including personal details, contact details, curriculum to
which they are applying and some details about their educational background. The online
applications are recorded in an information system and all staff membersinvolved in the
admissions process have access to all online applications. However, students do not
submit documents electronically. Instead, they have to print the online form (a PDF
document is generated after they complete the form). Students then sign the application
form, and send it by post together with the required documents, which include:
• Certified copies of their degrees and their academic transcripts
.
• Results of their official English language test (two types of English language tests are
accepted: IELTS or TOEFL)
• Curriculum vitae (CV)
It takes on average a week for the documents to arrive to the students service by post.
When the documents are physically received by the Students Service, they are checked
for completeness. This check takes about 10 minutes. Sometimes some documents are
missing. An e-mail is then sent to the student and the student has to send the missing or
incorrect documents by postal service (this happens in about 25% of the cases). The
students service then sends the certified copies of the degrees to a specialized agency
(ENIC) which checks the degrees(checking degree takes 30 minutes) and gives an
assessment of their validity and equivalence in terms the local education standards. This
agency requires that all documents be sent to it physically (by post), and all documents
must be certified copies of the originals. This is a hard constraint, and the university
cannot do anything to change it. The agency sends back its assessment to the university
by post as well. The time it takes to send the degrees/transcripts to the ENIC agency and
receive back a response is 2 weeks on average. About 15% of applications are rejected
after this check. Notifications of rejection are sent by e-mail. The university pays a fee to
the ENIC agency of SR 200 per check. After the ENIC check, the English language test
results are checked online by an officer at the students service. This is done by entering
a verification number that comes at the top of the test results sheet. If the validity of the
English language test results is put into question after this check, the application is
rejected. Checking the English language test results takes 10 minutes on average and is
free. About 15% of applications are rejected at this stage. Notifications of rejection are
sent by e-mail.Once all documents of a given student are complete and validated as
described above, the applications are assessed by a committee composed of three
academic staff members. Since the committee onlymeets from times to times, it takes
on average 2 weeks between the time students service sends the copy of an application
to the committee members (by internal mail) and the moment that the committee makes
a decision (accept or reject). The committee takes its decision based on the academic
transcripts and the CV. The committee takes on average 10 minutes to assess each
application. About 50% of the applications received by the committee are
accepted.Once the committee has made a decision, it notifies it to students service
by e-mail. Then, student service notifies the outcome to the students. It takes about 3
days for the notifications to be sent (after the committee has notified their decision).
Notifications are sent by e-mail and successful candidates are sent a confirmation
letter by post.
About 800 applications are processed per year.
One of the problems faced by the university is that students have to wait too long to
know the outcome of the application (especially for successful outcomes). It often
happens that by the time a student is admitted, he/she has decided to go to another
university instead (students send multiple applications in parallel to many
universities). Not surprisingly, the manager of the students service has decided that
enough is enough and starts an initiative to improve this process.
Tasks:
a. Model the "as is" process using BPMN.
b. Classify the activities in the process into "value-adding", "business value-adding"
and "non-value-adding activities".
c. Calculate the cycle time of the "as is" process.
d. Calculate the cycle time efficiency of the "as is" process.
e. Do you think it is advisable to automate this process "as is" using workflow
technology? Why or why not?
f. Propose a "to be" model for this process and explain the changes you propose with
respect to the "as is" model.
Transcribed Image Text:Consider The Following Scenario: Consider the following process for admission of international students at a university. Students fill in an online form including personal details, contact details, curriculum to which they are applying and some details about their educational background. The online applications are recorded in an information system and all staff membersinvolved in the admissions process have access to all online applications. However, students do not submit documents electronically. Instead, they have to print the online form (a PDF document is generated after they complete the form). Students then sign the application form, and send it by post together with the required documents, which include: • Certified copies of their degrees and their academic transcripts . • Results of their official English language test (two types of English language tests are accepted: IELTS or TOEFL) • Curriculum vitae (CV) It takes on average a week for the documents to arrive to the students service by post. When the documents are physically received by the Students Service, they are checked for completeness. This check takes about 10 minutes. Sometimes some documents are missing. An e-mail is then sent to the student and the student has to send the missing or incorrect documents by postal service (this happens in about 25% of the cases). The students service then sends the certified copies of the degrees to a specialized agency (ENIC) which checks the degrees(checking degree takes 30 minutes) and gives an assessment of their validity and equivalence in terms the local education standards. This agency requires that all documents be sent to it physically (by post), and all documents must be certified copies of the originals. This is a hard constraint, and the university cannot do anything to change it. The agency sends back its assessment to the university by post as well. The time it takes to send the degrees/transcripts to the ENIC agency and receive back a response is 2 weeks on average. About 15% of applications are rejected after this check. Notifications of rejection are sent by e-mail. The university pays a fee to the ENIC agency of SR 200 per check. After the ENIC check, the English language test results are checked online by an officer at the students service. This is done by entering a verification number that comes at the top of the test results sheet. If the validity of the English language test results is put into question after this check, the application is rejected. Checking the English language test results takes 10 minutes on average and is free. About 15% of applications are rejected at this stage. Notifications of rejection are sent by e-mail.Once all documents of a given student are complete and validated as described above, the applications are assessed by a committee composed of three academic staff members. Since the committee onlymeets from times to times, it takes on average 2 weeks between the time students service sends the copy of an application to the committee members (by internal mail) and the moment that the committee makes a decision (accept or reject). The committee takes its decision based on the academic transcripts and the CV. The committee takes on average 10 minutes to assess each application. About 50% of the applications received by the committee are accepted.Once the committee has made a decision, it notifies it to students service by e-mail. Then, student service notifies the outcome to the students. It takes about 3 days for the notifications to be sent (after the committee has notified their decision). Notifications are sent by e-mail and successful candidates are sent a confirmation letter by post. About 800 applications are processed per year. One of the problems faced by the university is that students have to wait too long to know the outcome of the application (especially for successful outcomes). It often happens that by the time a student is admitted, he/she has decided to go to another university instead (students send multiple applications in parallel to many universities). Not surprisingly, the manager of the students service has decided that enough is enough and starts an initiative to improve this process. Tasks: a. Model the "as is" process using BPMN. b. Classify the activities in the process into "value-adding", "business value-adding" and "non-value-adding activities". c. Calculate the cycle time of the "as is" process. d. Calculate the cycle time efficiency of the "as is" process. e. Do you think it is advisable to automate this process "as is" using workflow technology? Why or why not? f. Propose a "to be" model for this process and explain the changes you propose with respect to the "as is" model.
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