Read the article below before answering ALL the questions that follow:Utilizing Emotional Intelligence in the Workplace By Kendra CherryEmotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability torecognize, understand, manage, and reason with emotions. It is a critical ability when it comes tointerpersonal communication-and a hot topic not only in psychology, but in the business world.The term was coined by psychologists in the 1990s. Its use quickly spread into other areas includingbusiness, education, and popular culture.What Is Emotional Intelligence?Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the topic, defineemotional intelligence as the ability to recognize and understand emotions in oneself and others. Thisability also involves using this emotional understanding to make decisions, solve problems, andcommunicate with others. According to Salovey and Mayer, there are four different levels of emotionalintelligence:• Perceiving emotionsReasoning with emotions• Understanding emotionsManaging emotionsIn the past, emotions and intelligence were often viewed as being in opposition to one another. In recentdecades, however, researchers exploring emotion psychology have become increasingly interested incognition and affect.This area explores how cognitive processes and emotions interact and influence the ways that peoplethink. Consider how emotions and moods such as happiness, anger, fear, and sadness influence howpeople behave and make decisions.Why EQ Is Important for SuccessInterest in emotion psychology and the concept of emotional intelligence really caught fire with the 1995publication of Daniel Goleman's book "Emotional Intelligence: Why It Can Matter More Than IQ." In thebook, Goleman argued that emotional intelligence was critical for predicting success in life. Emotionalcompetencies, he argued, also played a particularly important role in the workplace.The concept quickly attracted the attention of the public, including human resource managers andbusiness leaders. Researchers have suggested that emotional intelligence influences how wellemployees interact with their colleagues, and EQ is also thought to play a role in how workers managestress and conflict. It also affects overall performance on the job. Other studies have linked emotionalintelligence with job satisfaction.Studies have shown that employees with higher scores on measures of EQ also tend to be rated higheron measures of interpersonal functioning, leadership abilities, and stress management.Goleman suggested that while traditional intelligence was associated with leadership success, it alonewas not enough. People who are successful at work aren't just smart-they also have a high EQ.But emotional intelligence is not just for CEOS and senior managers. It's a quality that's important at everylevel of aperson's career, from college students looking for internships to seasoned employees hoping to take ona leadership role. If you want to succeed in the workplace and move up the career ladder, emotional intelligence is critical to your success.Why EQ Matters in the WorkplaceWhy is emotional intelligence such a valued workplace skill? According to one survey of hiring managers,almost 75% of respondents suggested that they valued an employee's EQ more than their IQ.Emotional intelligence is widely recognized as a valuable skill that helps improve communication,management, problemsolving, and relationships within the workplace. It is also a skill that researchersbelieve can be improved with training and practice.Source Link: https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713SECTION AAnswer ALL the questions in this section.Question OneThe article affirms that there are four different levels of emotional intelligence which are:- Perceiving emotions- Reasoning with emotions- Understanding emotions- Managing emotionDiscuss with the use of examples to support your answer, any TWO (2) of the four levels of emotionalintelligence that you believe is most essential in the workplace.Question TwoEmotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace.As a business manager it is important that you handle the feelings and emotions of your workforce withthe utmost care and respect. Employees that show high levels of emotional intelligence also prove toperform better at work tasks than those that possess low levels of emotional intelligence. With the use ofexamples, discuss FOUR (4) emotional competencies that differentiate superior performers from averageperformers within an organisation.

Question

Read the article below before answering ALL the questions that follow:Utilizing Emotional Intelligence in the Workplace By Kendra CherryEmotional intelligence, sometimes referred to as EQ (&#34;emotional quotient&#34;), refers to a person's ability torecognize, understand, manage, and reason with emotions. It is a critical ability when it comes tointerpersonal communication-and a hot topic not only in psychology, but in the business world.The term was coined by psychologists in the 1990s. Its use quickly spread into other areas includingbusiness, education, and popular culture.What Is Emotional Intelligence?Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the topic, defineemotional intelligence as the ability to recognize and understand emotions in oneself and others. Thisability also involves using this emotional understanding to make decisions, solve problems, andcommunicate with others. According to Salovey and Mayer, there are four different levels of emotionalintelligence:• Perceiving emotionsReasoning with emotions• Understanding emotionsManaging emotionsIn the past, emotions and intelligence were often viewed as being in opposition to one another. In recentdecades, however, researchers exploring emotion psychology have become increasingly interested incognition and affect.This area explores how cognitive processes and emotions interact and influence the ways that peoplethink. Consider how emotions and moods such as happiness, anger, fear, and sadness influence howpeople behave and make decisions.Why EQ Is Important for SuccessInterest in emotion psychology and the concept of emotional intelligence really caught fire with the 1995publication of Daniel Goleman's book &#34;Emotional Intelligence: Why It Can Matter More Than IQ.&#34; In thebook, Goleman argued that emotional intelligence was critical for predicting success in life. Emotionalcompetencies, he argued, also played a particularly important role in the workplace.The concept quickly attracted the attention of the public, including human resource managers andbusiness leaders. Researchers have suggested that emotional intelligence influences how wellemployees interact with their colleagues, and EQ is also thought to play a role in how workers managestress and conflict. It also affects overall performance on the job. Other studies have linked emotionalintelligence with job satisfaction.Studies have shown that employees with higher scores on measures of EQ also tend to be rated higheron measures of interpersonal functioning, leadership abilities, and stress management.Goleman suggested that while traditional intelligence was associated with leadership success, it alonewas not enough. People who are successful at work aren't just smart-they also have a high EQ.But emotional intelligence is not just for CEOS and senior managers. It's a quality that's important at everylevel of aperson's career, from college students looking for internships to seasoned employees hoping to take ona leadership role. If you want to succeed in the workplace and move up the career ladder, emotional intelligence is critical to your success.Why EQ Matters in the WorkplaceWhy is emotional intelligence such a valued workplace skill? According to one survey of hiring managers,almost 75% of respondents suggested that they valued an employee's EQ more than their IQ.Emotional intelligence is widely recognized as a valuable skill that helps improve communication,management, problemsolving, and relationships within the workplace. It is also a skill that researchersbelieve can be improved with training and practice.Source Link: https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713SECTION AAnswer ALL the questions in this section.Question OneThe article affirms that there are four different levels of emotional intelligence which are:- Perceiving emotions- Reasoning with emotions- Understanding emotions- Managing emotionDiscuss with the use of examples to support your answer, any TWO (2) of the four levels of emotionalintelligence that you believe is most essential in the workplace.Question TwoEmotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace.As a business manager it is important that you handle the feelings and emotions of your workforce withthe utmost care and respect. Employees that show high levels of emotional intelligence also prove toperform better at work tasks than those that possess low levels of emotional intelligence. With the use ofexamples, discuss FOUR (4) emotional competencies that differentiate superior performers from averageperformers within an organisation.

Accepted Answer

Emotional intelligence can be defined as an ability to understand and manage the emotions in a…