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If you were a newly appointed
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- Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service In light of the above, analyse the various total quality management concepts which can be used for the implementation of a total quality management programme in reference to the case study - image attached.Describe the services provided by a firm you do business with (your favorite airline, your favorite restaurant) with respect to service quality. In your mind, has this organization distinguished itself from its competitors on any particular service quality dimension?What is quality service management
- Choose a firm you are familiar with. Describe how you would design an ideal service recovery strategy for that organisation.Measurable service delivery is required. According to Parasuraman's theory, service quality has five dimensions: tangible, empathic, reliable, responsive, and dependable. How do you apply the Service Quality concept/theory to the 'Accor Group' company's service delivery measurement?The use of lights are essential in our life especially at night. Many places can be dangerousif the lights are not function correctly. To date, many light monitoring systems have beendeveloped to monitor the condition of the lights. The system is not limited to monitor theperformance of lighting in public areas but it also useful for private use. Although traditionaltechniques such as Zigbee and Bluetooth have been applied to the light monitoring system,however, the system has a technical limitation, the cost of installation and maintenance ishigh and the use of them is not ideal in long distance communication especially in largearea.Your team were appointed as the developer to develop an autonomous lighting monitoringsystem for University. Your ultimate tasks are to prepare a completeproject management blueprints for the project. You were given six (6) months to completethe project with a budget of RM600, 000.00 to implement the plan.\ 1) Develop a response strategy for one of the…
- The use of lights are essential in our life especially at night. Many places can be dangerousif the lights are not function correctly. To date, many light monitoring systems have beendeveloped to monitor the condition of the lights. The system is not limited to monitor theperformance of lighting in public areas but it also useful for private use. Although traditionaltechniques such as Zigbee and Bluetooth have been applied to the light monitoring system,however, the system has a technical limitation, the cost of installation and maintenance ishigh and the use of them is not ideal in long distance communication especially in largearea.Your team were appointed as the developer to develop an autonomous lighting monitoringsystem for University. Your ultimate tasks are to prepare a completeproject management blueprints for the project. You were given six (6) months to completethe project with a budget of RM600, 000.00 to implement the plan 1) Create a risk register for the projectThe use of lights are essential in our life especially at night. Many places can be dangerousif the lights are not function correctly. To date, many light monitoring systems have beendeveloped to monitor the condition of the lights. The system is not limited to monitor theperformance of lighting in public areas but it also useful for private use. Although traditionaltechniques such as Zigbee and Bluetooth have been applied to the light monitoring system,however, the system has a technical limitation, the cost of installation and maintenance ishigh and the use of them is not ideal in long distance communication especially in largearea.Your team were appointed as the developer to develop an autonomous lighting monitoringsystem for University. Your ultimate tasks are to prepare a completeproject management blueprints for the project. You were given six (6) months to completethe project with a budget of RM600, 000.00 to implement the plan. 1) Develop a strategy for scope validation and…What exactly are Quality of Service metrics? What is the significance of Quality of Service metrics?