Change management and change leadership is essential as the ability to maintain a competitive advantage becomes more difficult in the face of unrelenting change according to Ilozor, Love, & Treloar, (2014). By simply changing the work culture or workplace environment you can ultimately add value to the end user consumer and other stakeholders. The study showed that the more employees found the work setting to be environmentally innovative, the higher their level of productivity. Employee satisfaction improved when they could give input in work setting design decisions. The bottom line is that simple changes in the everyday workplace can foster employee motivation, work ethics, and confidence and provide a sense of calmness that will allow employees to achieve organizational goals and objectives. In the workplace it is often stressed to ensure the customer is taken care of, we have heard repeatedly that the customer is always correct. Yet, the absence of management clearly understanding that employees are also customers becomes problematic. It is essential for leadership to demonstrate exceptional customer services internally as well as externally. Why is the emphasis of excellence so directed to external customers with little consideration to the internal customers that are responsible for providing exceptional customer service?
Change management and change leadership is essential as the ability to maintain a competitive advantage becomes more difficult in the face of unrelenting change according to Ilozor, Love, & Treloar, (2014). By simply changing the work culture or workplace environment you can ultimately add value to the end user consumer and other stakeholders. The study showed that the more employees found the work setting to be environmentally innovative, the higher their level of productivity. Employee satisfaction improved when they could give input in work setting design decisions. The bottom line is that simple changes in the everyday workplace can foster employee motivation, work ethics, and confidence and provide a sense of calmness that will allow employees to achieve organizational goals and objectives.
In the workplace it is often stressed to ensure the customer is taken care of, we have heard repeatedly that the customer is always correct. Yet, the absence of management clearly understanding that employees are also customers becomes problematic. It is essential for leadership to demonstrate exceptional customer services internally as well as externally.
Why is the emphasis of excellence so directed to external customers with little consideration to the internal customers that are responsible for providing exceptional customer service?
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