Case Study 2 Seniority in the Organization Permaja Resources Corporation has the policy of promoting employees from within the organization on a companywide basis. Seniority is based on the length of service and the performance ratings. Mr. Lee was hired as mechanical engineer trainee on January 20, 2014 and got a performance rating of very satisfactory. He was a trainee for six months before his promotion to Engineer I at Section A of the machine shop section. Roger Santiago was hired in January 2013 as engineer trainee in Section B of the machine shop and had performance rating of very satisfactory for the last two years. Both Lee and Santiago are mechanical engineering graduates of a prestigious school. The position of supervising engineer in Section B was left vacant with the promotion of ART Real to Plant Superintendent of both section A and B. Due to the seniority rule, Lee was promoted to the post. While Art would like to recommend Roger to the post, the HR Department policy on seniority rule had to be applied, hence the intention watered down when he talked to the HR Manager. Art talked to Lee about his case and Lee understood that Roger was also interested in the position. One month later, a major machine broke down and Roger single-handedly worked diligently on the machine and completed it in due time to meet the customer's demand. During a break time after the successful repair of the machine, Lee in the presence of the other worker's, complemented the efforts and expertise of Roger Santiago. " Roger, thanks for the excellent work you have done. You are the best engineer around here and I would like you to know that I appreciate very much your effort. You have the knowledge, skills and experience around here and you are the number one engineer along this line." With the compliment, Roger Santiago reported a little sarcastically" I know how all these things run here as I am one of those who installed that machine. I know more about this whole thing than you do. If only the HR Department knew how to recognize people with potential, you would not be here in the first place."

Management, Loose-Leaf Version
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ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter12: Managing Human Talent
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Case Study 2
Seniority in the Organization
Permaja Resources Corporation has the policy of promoting employees from within the
organization on a companywide basis. Seniority is based on the length of service and the performance
ratings.
Mr. Lee was hired as mechanical engineer trainee on January 20, 2014 and got a performance
rating of very satisfactory. He was a trainee for six months before his promotion to Engineer I at Section
A of the machine shop section.
Roger Santiago was hired in January 2013 as engineer trainee in Section B of the machine shop
and had performance rating of very satisfactory for the last two years. Both Lee and Santiago are
mechanical engineering graduates of a prestigious school.
The position of supervising engineer in Section B was left vacant with the promotion of ART Real
to Plant Superintendent of both section A and B. Due to the seniority rule, Lee was promoted to the
post. While Art would like to recommend Roger to the post, the HR Department policy on seniority rule
had to be applied, hence the intention watered down when he talked to the HR Manager. Art talked to
Lee about his case and Lee understood that Roger was also interested in the position.
One month later, a major machine broke down and Roger single-handedly worked diligently on
the machine and completed it in due time to meet the customer's demand. During a break time after the
successful repair of the machine, Lee in the presence of the other worker's, complemented the efforts
and expertise of Roger Santiago. “ Roger, thanks for the excellent work you have done. You are the best
engineer around here and I would like you to know that I appreciate very much your effort. You have the
knowledge, skills and experience around here and you are the number one engineer along this line."
With the compliment, Roger Santiago reported a little sarcastically" I know how all these things
run here as I am one of those who installed that machine. I know more about this whole thing than you
do. If only the HR Department knew how to recognize people with potential, you would not be here in
the first place."
Transcribed Image Text:Case Study 2 Seniority in the Organization Permaja Resources Corporation has the policy of promoting employees from within the organization on a companywide basis. Seniority is based on the length of service and the performance ratings. Mr. Lee was hired as mechanical engineer trainee on January 20, 2014 and got a performance rating of very satisfactory. He was a trainee for six months before his promotion to Engineer I at Section A of the machine shop section. Roger Santiago was hired in January 2013 as engineer trainee in Section B of the machine shop and had performance rating of very satisfactory for the last two years. Both Lee and Santiago are mechanical engineering graduates of a prestigious school. The position of supervising engineer in Section B was left vacant with the promotion of ART Real to Plant Superintendent of both section A and B. Due to the seniority rule, Lee was promoted to the post. While Art would like to recommend Roger to the post, the HR Department policy on seniority rule had to be applied, hence the intention watered down when he talked to the HR Manager. Art talked to Lee about his case and Lee understood that Roger was also interested in the position. One month later, a major machine broke down and Roger single-handedly worked diligently on the machine and completed it in due time to meet the customer's demand. During a break time after the successful repair of the machine, Lee in the presence of the other worker's, complemented the efforts and expertise of Roger Santiago. “ Roger, thanks for the excellent work you have done. You are the best engineer around here and I would like you to know that I appreciate very much your effort. You have the knowledge, skills and experience around here and you are the number one engineer along this line." With the compliment, Roger Santiago reported a little sarcastically" I know how all these things run here as I am one of those who installed that machine. I know more about this whole thing than you do. If only the HR Department knew how to recognize people with potential, you would not be here in the first place."
Case Study 1
The New Human Resource Manager
The Prime Manufacturing Company is a garment factory that employs about 1250 employees of
varied skills. About 75% are women who are mostly in the production department. Men employees are
assigned in the maintenance department and as operators of machines used in the garment production.
Women are mostly in sewing department, packaging and quality control.
Mr. Lee was hired to head the HR Department. Prior to his assignment at Prime Manaufacturing
Company, Lee was in a construction firm, a medium-size organization. His main concern was preparing
the payroll and handling employee's records.
The Human Resource Department is composed of 5 employees, a payroll clerk, a personnel
assistant and two supervisors and Mr. Lee as Manager. The record of Lee in his academic achievements is
quietly satisfactory. His bachelor's degree is in the field of Engineering. Performance in the previous
employment is quite satisfactory. The construction company of his previous employment closed shop
due to an economic slowdown, this cause his separation from employment.
The garment business is globally competitive and customer's satisfaction is of prime importance.
Employee's commitments to performance standard are high priority. In the three-month span of Lee's
employment, 20mperecnt of women employees and 12 percent of male employees resigned for
unknown reasons, as there was no exit interview conducted. Production schedule was delayed and
foreign customers were alarmed.
The General Manager, Maria Hung , called Mr. Lee regarding the problem. He noted Lee's
indecisive approach to the HR problem and actions that he failed to take. He pointed out to Mr. Lee that
he exactly did not know what to do regarding the current situation. His subordinates began to complain
to Ms. Maria Hung about Mr. Lee's indecision.
Mr. Lee became more withdrawn from his subordinates and other managers in the plant. He
showed little interest in his job and concentrated in mental jobs concerning the department. In general
he lost control of his job of managing the department.
Transcribed Image Text:Case Study 1 The New Human Resource Manager The Prime Manufacturing Company is a garment factory that employs about 1250 employees of varied skills. About 75% are women who are mostly in the production department. Men employees are assigned in the maintenance department and as operators of machines used in the garment production. Women are mostly in sewing department, packaging and quality control. Mr. Lee was hired to head the HR Department. Prior to his assignment at Prime Manaufacturing Company, Lee was in a construction firm, a medium-size organization. His main concern was preparing the payroll and handling employee's records. The Human Resource Department is composed of 5 employees, a payroll clerk, a personnel assistant and two supervisors and Mr. Lee as Manager. The record of Lee in his academic achievements is quietly satisfactory. His bachelor's degree is in the field of Engineering. Performance in the previous employment is quite satisfactory. The construction company of his previous employment closed shop due to an economic slowdown, this cause his separation from employment. The garment business is globally competitive and customer's satisfaction is of prime importance. Employee's commitments to performance standard are high priority. In the three-month span of Lee's employment, 20mperecnt of women employees and 12 percent of male employees resigned for unknown reasons, as there was no exit interview conducted. Production schedule was delayed and foreign customers were alarmed. The General Manager, Maria Hung , called Mr. Lee regarding the problem. He noted Lee's indecisive approach to the HR problem and actions that he failed to take. He pointed out to Mr. Lee that he exactly did not know what to do regarding the current situation. His subordinates began to complain to Ms. Maria Hung about Mr. Lee's indecision. Mr. Lee became more withdrawn from his subordinates and other managers in the plant. He showed little interest in his job and concentrated in mental jobs concerning the department. In general he lost control of his job of managing the department.
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