based on the below topics, what would be the possible major causes for customers to churn? customer support service delivery quality
based on the below topics, what would be the possible major causes for customers to churn? customer support service delivery quality
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
based on the below topics, what would be the possible major causes for customers to churn?
- customer support service
- delivery
- quality
- finance
- warehouse
Expert Solution
Step 1
- Customer support service: When customer service associates take too much time in resolving the queries of customers and when customer service representatives provide wrong solutions to customers, then customers might churn up.
- Delivery: Late delivery of products can agitate customers and delivery of wrong products is a major cause for customers to churn.
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