Adrian Elton, Manufacturing Director at the FloRoll Manufacturing Company, was determined that his manufacturing quality would be second to none within the industry. Over a period of a year he transformed the plant so that scrap and rework was reduced by 50 per cent, and the quality of product leaving the company was acknowledged to have vastly improved. Yet the return rate from the field to rise due to product failures after a relatively short time of operation. . This problem was traced to a design fault and to a component supplied by one of the company's main suppliers. What lesson in quality has Adrian forgotten? '
Adrian Elton, Manufacturing Director at the FloRoll Manufacturing Company, was determined that his manufacturing quality would be second to none within the industry. Over a period of a year he transformed the plant so that scrap and rework was reduced by 50 per cent, and the quality of product leaving the company was acknowledged to have vastly improved. Yet the return rate from the field to rise due to product failures after a relatively short time of operation. . This problem was traced to a design fault and to a component supplied by one of the company's main suppliers. What lesson in quality has Adrian forgotten? '
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Adrian Elton, Manufacturing Director at the FloRoll Manufacturing Company, was determined that his manufacturing quality would be second to none within the industry. Over a period of a year he transformed the plant so that scrap and rework was reduced by 50 per cent, and the quality of product leaving the company was acknowledged to have vastly improved. Yet the return rate from the field to rise due to product failures after a relatively short time of operation. . This problem was traced to a design fault and to a component supplied by one of the company's main suppliers. What lesson in quality has Adrian forgotten? '
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