A new shopping mall is considering setting up an information desk manned by one employee. Based upon information obtained from similar information desks, it is believed that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2 minutes you answer a question. It is assumed that the arrivals follow a Poisson distribution and answer times are exponentially distributed. Find the average number of people waiting in line to get some information Find the average time a person seeking information spends in the system Find the expected time a person spends just waiting in line to have a question answered (time in queue) Assume that the information desk employee in problem 1 earn $10 per hour. The cost of waiting time, in terms of customer unhappiness with the mall, is $12 per hour of the time spent waiting in line. Find the total expected costs over an 8-hour day

A new shopping mall is considering setting up an information desk manned by one employee. Based upon information obtained from similar information desks, it is believed that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2 minutes you answer a question. It is assumed that the arrivals follow a Poisson distribution and answer times are exponentially distributed. Find the average number of people waiting in line to get some information Find the average time a person seeking information spends in the system Find the expected time a person spends just waiting in line to have a question answered (time in queue) Assume that the information desk employee in problem 1 earn $10 per hour. The cost of waiting time, in terms of customer unhappiness with the mall, is $12 per hour of the time spent waiting in line. Find the total expected costs over an 8-hour day

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 9P

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A new shopping mall is considering setting up an information desk manned by one employee. Based upon information obtained from similar information desks, it is believed that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2 minutes you answer a question. It is assumed that the arrivals follow a Poisson distribution and answer times are exponentially distributed. Find the proportion of the time that the employee is busy Find the average number of people receiving and waiting to receive some information
The following data has been collected on the number of customers seen to arrive to a museum in a succession of 5-minute intervals: 5, 1, 3, 7, 5, 5, 6, 7, 5, 7, 4, 8, 1, 5, 2, 3, and 5. Estimate the squared coefficient of variation of the arrival process. If this data was known to come from a Poisson process, what would be your estimate of λ, the rate of customer arrivals?
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A new shopping mall is considering setting up an information desk manned by one employee. Based upon information obtained from similar information desks, it is believed that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2 minutes you answer a question. It is assumed that the arrivals follow a Poisson distribution and answer times are exponentially distributed. Find the probability that the employee is idle?
new shopping mall is considering setting up an information desk manned by one employee. Based upon information obtained from similar information desks, it is believed that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2 minutes to answer a question. It is assumed that the arrivals follow a Poisson distribution and answer times are exponentially distributed. Find the probability that the employee is idle. Find the proportion of the time that the employee is busy. Find the average number of people receiving and waiting to receive some information. Find the average number of people waiting in line to get some information. Find the average time a person seeking information spends in the system. Find the expected time a person spends just waiting in line to have a question answered (time in the queue).