1.All e-government service preference categories are similar in their importance concerning public demand.Select one:a. Falseb. True2.E-government user relationship management includes:Select one:a. organizing, steeringb. all other optionsc. information and communication technology-based planningd. controlling of user relationships3.The transaction Business Model follows the approach to provide users with a comfortable online communication platform.Select one:a. Trueb. False4.The non-functional e-demand factors can be organized into three quality packages: Use quality, System Quality, and Service quality (USS).Select one:a. Trueb. False5.Civic and immigration services category is one of the e-government service preferences, which contain all of the examples except:Select one:a. job portal applicationb. ID card applicationc. residence permit applicationd. driver license application6.The structure of public business model innovation consists of a series of seven consecutive innovation steps.Select one:a. Trueb. False7.The service quality-related e-demand factors show a weak connection with the provision of e-government information or services.Select one:a. Falseb. True8.Housing and property services category is one of the e-government service preferences, which contains all of the examples except:Select one:a. utility informationb. construction permit servicesc. Affordable housing information servicesd. donation services9.Today, providing services that are tailored to the users’ needs is the dominating e-government approach.Select one:a. Trueb. False10.Sustainable user loyalty as one of the user relationship management dimensions forms the core target dimension, as it always needs to be considered when taking user relationship actions.Select one:a. Falseb. True11.Any one of the four e-government business models information, communication, transaction, and integration could be applied and operated individually.Select one:a. Falseb. True12.Full online offers refer to services that cannot be completed without at least one offline step.Select one:a. Falseb. True13.A triple play or quadruple play business model for e.government applies three or four different business models, respectively.Select one:a. Trueb. False14.Libraries and education services category is one of the e-government service preferences, which contains all of the examples except:Select one:a. financial servicesb. e-book servicesc. student supportd. adult education15.The main activities of the Implementation stage of the public business model innovation process are all of the following except:Select one:a. User feedback evaluationb. Implementation planc. Stepwise realizationd. Communication and team set-up16.Governments need to be aware of the service and resource requirements of their usersSelect one:a. Trueb. False17.In public innovation undertakings, the user becomes part of the governmental or public sector innovation process.Select one:a. Falseb. True18.The core target of the Communication Business Model is the provision of online communication possibilities for government-to-user interaction.Select one:a. Trueb. False19.The following are examples of a full online offer of the “Transaction Business Model”, except:Select one:a. Corporate taxb. Car registrationc. A download of application or request formsd. Company registratione. Customs declaration20.Most e-government portals today are hybrid forms of the ICTI E-Government Business Model, providing services from more than one business model.Select one:a. Trueb. False

Question

1.All e-government service preference categories are similar in their importance concerning public demand.Select one:a. Falseb. True2.E-government user relationship management includes:Select one:a. organizing, steeringb. all other optionsc. information and communication technology-based planningd. controlling of user relationships3.The transaction Business Model follows the approach to provide users with a comfortable online communication platform.Select one:a. Trueb. False4.The non-functional e-demand factors can be organized into three quality packages: Use quality, System Quality, and Service quality (USS).Select one:a. Trueb. False5.Civic and immigration services category is one of the e-government service preferences, which contain all of the examples except:Select one:a. job portal applicationb. ID card applicationc. residence permit applicationd. driver license application6.The structure of public business model innovation consists of a series of seven consecutive innovation steps.Select one:a. Trueb. False7.The service quality-related e-demand factors show a weak connection with the provision of e-government information or services.Select one:a. Falseb. True8.Housing and property services category is one of the e-government service preferences, which contains all of the examples except:Select one:a. utility informationb. construction permit servicesc. Affordable housing information servicesd. donation services9.Today, providing services that are tailored to the users’ needs is the dominating e-government approach.Select one:a. Trueb. False10.Sustainable user loyalty as one of the user relationship management dimensions forms the core target dimension, as it always needs to be considered when taking user relationship actions.Select one:a. Falseb. True11.Any one of the four e-government business models information, communication, transaction, and integration could be applied and operated individually.Select one:a. Falseb. True12.Full online offers refer to services that cannot be completed without at least one offline step.Select one:a. Falseb. True13.A triple play or quadruple play business model for e.government applies three or four different business models, respectively.Select one:a. Trueb. False14.Libraries and education services category is one of the e-government service preferences, which contains all of the examples except:Select one:a. financial servicesb. e-book servicesc. student supportd. adult education15.The main activities of the Implementation stage of the public business model innovation process are all of the following except:Select one:a. User feedback evaluationb. Implementation planc. Stepwise realizationd. Communication and team set-up16.Governments need to be aware of the service and resource requirements of their usersSelect one:a. Trueb. False17.In public innovation undertakings, the user becomes part of the governmental or public sector innovation process.Select one:a. Falseb. True18.The core target of the Communication Business Model is the provision of online communication possibilities for government-to-user interaction.Select one:a. Trueb. False19.The following are examples of a full online offer of the “Transaction Business Model”, except:Select one:a. Corporate taxb. Car registrationc. A download of application or request formsd. Company registratione. Customs declaration20.Most e-government portals today are hybrid forms of the ICTI E-Government Business Model, providing services from more than one business model.Select one:a. Trueb. False

Accepted Answer

"Since you have posted a question with multiple sub-parts, we will solve the first three sub-parts…