Week 14 Chapter_Article Highlights
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Chapter 28: Make Management Practice Fit National Cultures and the Global Culture
-
A shared meaning system that enables players in the global work context to communicate
and understand each other is needed, so there is a basis for collaboration & coordination. -
Social scientists drew attention to the dissemination of three sociocultural values around the world which were rationalization, professionalism, and actorhood. -
Global context determines the principles that should guide managers operating in the global work context. -
Subprinciple 1: globally implement task-oriented managerial practices and locally implement interpersonal-oriented practices.
-
Subprinciple 2: identify the cultural characteristics of the countries with which you conduct business. -
The two values that depict most of the variance among cultures are collectivism versus individualism, and power distance. -
Three additional values that help differentiate cultures are uncertainty avoidance, masculinity/femininity, and future time orientation. -
Subprinciple 3:
understand yourself and the cultural values you hold. -
Subprinciple 4
: implement employee-related management practices that fit in with the cultural values. Goals and Feedback
-
Empowerment is considered to be a strong motivational approach in Western cultures. -
Not the case in India and the Far East. -
Different based on geographical location. Reward Allocation
-
Payment-by-results dominates individualistic cultures such as the USA, England, etc. -
May violate group harmony in collectivistic cultures. -
Application of an inappropriate distribution rule may endanger feelings of injustice. Mitigating employee motivation. Teamwork and Multicultural, Virtual Teams
-
Managing multicultural, virtual teams requires the creation of a shared understanding among the team members. 1.
What are the most important models (if any) in each article/chapter?
a.
Multilevel Model of Culture (Erez and Gati, 2004).
b.
Figure 28.3: Fit interpersonal management practices with local cultures.
2.
What are the two most important concepts in each article/chapter?
a.
The four principles of global management.
b.
Cultural values should serve as criteria for selecting and implementing the most effective management practices.
Communicating, Negotiating, and Resolving Conflicts Across Cultures
-
Communication is the fundamental building block of social experience. -
Operates through codes and conventions, which when aren’t shared between two people, will result in difficulty communicating with one another. -
Codes and conventions are determined mainly by peoples cultures. -
Languages are living entities that grow and change to accommodate the widely different groups who use them and the changes in the social circumstances in which they are used. -
Communication conventions cover the ways that language and other codes are used within a particular culture. -
Nonverbal communication often assists cross-cultural understanding because many nonverbal signals are similar between different cultures. -
A culturally intelligent person will be mindful of the comfort of those he or she deals with and will modify his or her social distance. -
Negotiating phases include…
-
Building a relationship, exchanging information, trying to persuade each other, and making concessions and reaching agreement. -
Power Distance
: the extent to which people expect to see power and authority invoked to
solve problems. Principles for Cross-Cultural Communication and Negotiation
-
Gain the knowledge to anticipate differences. -
Practice mindfulness. -
Develop cross-cultural skills. 3.
What are the most important models (if any) in each article/chapter?
a.
Cross-cultural communication process (Figure 5.1).
4.
What are the two most important concepts in each article/chapter?
a.
Communication is one of the most important aspects when it comes to any and all
social interactions and relationships. b.
Cross-cultural communication has many barriers that include language skills, body language, eye contact, etc. which make shared understanding hard because everyone comes from different backgrounds, codes, and conventions.
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