SEI power skills
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School
Western Governors University *
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Course
D024
Subject
Communications
Date
Jan 9, 2024
Type
docx
Pages
2
Uploaded by camvil on coursehero.com
Social Emotional
Intelligence Power
Skill
SEI Skill Sets
Scenario
Self-awareness
Self-efficacy
Self confidence
A co-worker of mine seemed offended when I presented my
point of view regarding the patient's assessment. Then, she
snapped at me, saying that I should assess the patient
because I am the RN and she is the LPN. This comment felt
to me uncalled for and rude. My first impulse was to get
back to her, but I used the rational part of my brain and
considered that it would be better to pause and not continue
the conversation. Here was when I used my superpowers,
self-efficacy, and self-confidence. I approached her a little
later when things cooled off. I gave her the benefit of the
doubt and asked a few questions to understand what
happened. It turned out that she felt it was more than her
ability to assess, but because of her strong personality, it
sounded aggressive. I did not let my emotions lead the
conversation, but I used my self-confidence to remain firm
in my conviction that "killing with kindness" is the best
approach.
Self-management
Goal setting
Stress-management
One of my goals is to use my next two and a half years to
gain as much work experience as possible, accumulate the
most knowledge possible, successfully finish the NP
program, pass the state board exam, and ultimately offer the
best quality care.
I applied my goal-setting and stress management
superpowers. I planned to get a job at Mayo Clinic to learn
medical skills from the best. Also, knowing how stressful
working and studying can be, I have learned and applied the
MBSR methods to reduce it.
Interpersonal
communication
Active listening
Caring&consideratio
n
It happens to see nurses struggling with stressful situations
on the floor. Sometimes they do not ask for help because
they do not want to appear weak. For example, a new
graduate nurse was having trouble assessing a declining
patient and was having doubts about whether or not she
should address it. She was intimidated by the situation and
did not dare to ask for help. I saw her struggling. I used the
active listening method. I approached her, smiling with a
relaxed body position, nodding, and using words that
conveyed an understanding and non-judgemental attitude.
Using words of encouragement, she felt the support offered.
Finally, she started to feel more confident in her ability to
assess and make decisions knowing that there would always
be somebody for her.
Executive function
Research
Curiosity
I used to work in a hospital where transferring a patient
between departments led to omitting details about a patient's
medical information. Although even the details omitted
were not critical, it often provoked frustration because, this
way, the healthcare process was not efficient. So, the
conclusion was that there was a communication gap
between departments. So, I started to research hospital
policies, investigate the administrative part of document
flow, and what information would be imperative to report to
eliminate this problem. Finally, I proposed to create a
universal report form to be used by the different
departments involved in patient care.
Curiosity
is the force that leads to enhanced knowledge.
Seeing different patients react differently to the standard
treatment happened to me. I noticed doctors approaching the
treatment from a different angle. I was always asking what
the determining facts behind their decision were. I wanted to
understand the reasoning, pathophysiology, and all that to
offer with better care in mind.
Social awareness
Sociability
Perspective taking
This winter, I had a traveling assignment. Nurses from
different states gathered together to work in a small space, a
modified RV, to care for post- covid patients. Everybody
was new. It was an awkward situation because we did not
know each other. We did not know how to work together,
and the rules were not clear. There was miss
communication, delay in care, and overall a lot of tension in
the air. We were looking for solutions. One of my co-
workers advanced team building idea. I hadn't been involved
before in this type of activity. I did not know what to expect,
and I applied the power skills of perspective taking and
sociability. I was willing to be open-minded to see
alternative points of view, and at the same time, this was an
opportunity to engage in a social event. Team-building
brought us together, building effective working
relationships, reducing team members' role ambiguity, and
increasing productivity.
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