You have a ticket where a customer is frantic about files that were deleted in SharePoint online. They deleted the files 10 days ago, but someone permanently deleted them from the SharePoint online recycle bin. How would you respond to the customer through email correspondence?
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You have a ticket where a customer is frantic about files that were deleted in SharePoint online. They deleted the files 10 days ago, but someone permanently deleted them from the SharePoint online recycle bin. How would you respond to the customer through email correspondence?
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- Read the following case study and answer the questions below: The Game Zone Gaming Center is a national gaming center in Jordan. The gaming center Manager wants to build an online system for their clients so they can book easily any of their service/s online. To buy a ticket the client must first create an account and then sign in to the website. After creating the account, which contains the following details: name, email, number and id. The client can either be a group or one person. The Gaming Center gives the group account a discount on the tickets that they will purchase. The client can buy one or many tickets. The Gaming Center includes many types of games to play with like: Billiard, PlayStation 4, and Xbox. The client can book one game or many games. However, there are three types of tickets: black ticket, silver ticket and the gold ticket. Where the ticket includes the following details; id, number, and price. The difference between the three types of the tickets is the price,…CASE STUDY 1: AW GUIDE John Morris recently became a marketing manager of AW Guide, a tour guide company. Nine months earlier, the company had established a new service: sending a newsletter through emails to customers notifying them of tour updates and inviting them to download the latest tours and travel information. The same information is made available on their corporate website. Customers initially expressed delight with the service. But in the past month, many customers have complained that the travel information they received in the emails was out of date. Since then, the company has received many cancellation requests and had affected the company sales performance. John realizes that something is wrong with the content-updating and distribution process he uses for emails and website. But he is unsure how to address the problem. The lack of use of IT applications in current business processes has also contributed to a loss of efficiency and customer focus. John has proposed to…CASE STUDY 1: AW GUIDE John Morris recently became a marketing manager of AW Guide, a tour guide company. Nine months earlier, the company had established a new service: sending a newsletter through emails to customers notifying them of tour updates and inviting them to download the latest tours and travel information. The same information is made available on their corporate website. Customers initially expressed delight with the service. But in the past month, many customers have complained that the travel information they received in the emails was out of date. Since then, the company has received many cancellation requests and had affected the company sales performance. John realizes that something is wrong with the content-updating and distribution process he uses for emails and website. But he is unsure how to address the problem. The lack of use of IT applications in current business processes has also contributed to a loss of efficiency and customer focus. John has proposed to…
- It appears that someone is using your firm's corporate directory-which includes job titles and email addresses-to contact senior managers and directors via email. The email requests that the recipient click on a URL, which leads to a Web site that looks as if it were designed by your Human Resources organization. Once at this phony Web site, the employees are asked to confirm the bank and account number to be used for electronic deposit of their annual bonus check. You are a member of IT security for the firm. What can you do? 1. develop a problem statement, 2. identify alternatives, 3. evaluate and choose alternatives, 4. (how you would) implement decision, and 5. (how you would) evaluate results. Make sure that each step of the process is labeled and that each part of the question is answered.Discuss the process for communicating with a complaining client.? Explain itSome credit card issuers provide a one-time-use credit card number as a more secure method of payment when it comes to internet transactions. Customers may receive a one-time use number by going online to the credit card company's website. Describe the benefits of utilizing this method over one that just uses a credit card number in place of it. Additionally, discuss its benefits and drawbacks in comparison to electronic payment systems that need authentication.
- enumerate the drawbacks of an email provider monitoring a user's emails?What are the disadvantages of having an email provider monitor a user's emails?You are examining two computers to determine the IPaddress from which several threatening e-mails weresent. The first computer uses Microsoft Outlook as ane-mail client and the second uses a web-based e-mailclient. Where would you probably look first for the IPaddresses in each of these computers?
- Question 3 KPJ Perlis allows its customers to access their blood test reports through internet. At the time of payment the system creates a unique user ID and password which is printed on the payment receipt. The customer is allowed to log on to KPJ website on or after the specified date, to access the report. After logging on to the website the customer is required to input his email address after which the system automatically sends the test report to that email address. After sending the email, the system automatically signs off the customer and displays the message: “Your report has been sent to your email address." If the customer tries to log on before the report receiving date, the system displays the message: "Your report would be available on the date specified on your payment receipt." The user ID and password is valid only for fifteen days after the date on which the report becomes available. Draw a flowchart for above scenario.Do you believe that wireless applications benefit from mistake correction the most? Use instances to back up your claim.Task: Research Network Security Attacks Each student will search using Internet resources including Cisco NetAcad for the following information about the network security attacks as given in the table below. You should add figures to support your explanation. Answer each of the following questions for the type of security attack provided in the table below: 1. What is that type of attack? 2. Discuss different types of that attack, if any. 3. How each type of that attack effects the network and users? 4. Give at least five security recommendations to control and prevent that attack. (Malware (Virus, Worm, Trojans))