Which of the following represents a variation in the cost of quality within the contemporary manufacturing environment in accounting? a) Increased expenditure on raw materials b) Investment in employee training programs for quality control c) Reduction in production capacity d) Decrease in inspection costs
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- An important consideration in establishing a measure map includes determining the a. mission of the organization b. leading and lagging indicators c. standard costs of the products being manufactured d. net income of the companyComprehend the meaning of quality based on factsWhich of the following are plan quality tools and techniques? (select all correct answers) Benchmarking Risk data quality analysis Flowcharting Cost-benefit analysis Cost of quality
- Which of the following is not a characteristic of nonfinancial performance quality indicators?a. They relate to physical processes and therefore focus attention on precise problem areas in needof attention.b. They can provide immediate feedback on whether quality-improvement efforts have succeededin improving quality.c. They are typically less expensive to obtain compared to cost-of-quality (COQ) data.d. They are predicted by a set of relevant financial indicators28. Which two of the following are perspectives from the balanced scorecard performance measurement model for achieving an organization's strategic objectives? Innovation and learning Firm infrastructure Operations Internal business processes Technology development 29. Which of the following is the best method for visualizing data about trends over time for several data sets on a single chart? A clustered bar chart A component bar chart A line chart A pie chartFundamental Analysis work with the company’s earnings, revenues, profit margins, and future growth. Select one: a. False b. True
- 1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…Please do not give solution in image formate thanku Total Quality Management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Why is benchmarking an important component of TQM programs? Do you believe a company could have a successful TQM program without using benchmarking? Does your organization currently have any TQM processes in place for continuous improvement? If so, has the organization been successful in following these practices? If not, develop a TQM system that the organization could begin using for continuous improvement.106) Which of the following statements about QALY are true? a) QALY stands for Quality Adjusted Life year b) It is a metric used to measure value in healthcare c) It adjusts the extended life by the quality of life lived d) all of the above
- Assume you are the owner of a restaurant. Create a questionnaire showing appropriate options to measure customer satisfaction or customer experience with respect to the restaurant food and service. Keep in mind a suitable flow of questions while creating the questionnaire. The following types of questions can be included in the survey: • Dichotomous (2 options, example Yes/ No) • Single select (select only 1 option) • Multiple choice (example: select all that apply) • Scales (example: Excellent-Average-Poor, Strongly agree-Agree-Neutral-Disagree-Strongly disagree) Criteria Correct flow of questions Appropriate options given along with questions Questions included matches survey objectives Questions’ vocabulary suitable to industry mentionedWhat company relies heavily on Key Resources (KR) in their business modeling "The comparing step in the control process determines . the variation between actual performance and the standard the variation between actual performance and an external benchmark from a noncompetitor a company's relative position in the industry in terms of performance variances a company's relative position in the industry in terms of the standards used Organizational is a measure of how appropriate organizational goals are and how well an organization is achieving those goals. efficiency B) productivity C) yield D) effectiveness A(n) organization is highly formalized and 33) organic B) complex C) mechanistic D) learning A(n) organization is highly adaptive, loose, and 34) customer- oriented B) mechanistic C) organic D) centralized Daniela and Navaro disagree on the best way to…