Relative to the metric “customer satisfaction ratings,” which of these performance metrics are leading indicators and which are lagging indicators?
Relative to the metric “customer satisfaction ratings,” which of these performance metrics are leading indicators and which are lagging indicators?
Managerial Accounting
15th Edition
ISBN:9781337912020
Author:Carl Warren, Ph.d. Cma William B. Tayler
Publisher:Carl Warren, Ph.d. Cma William B. Tayler
Chapter14: The Balanced Scorecard And Corporate Social Responsibility
Section: Chapter Questions
Problem 1BE: 72 Inc. has developed a balanced scorecard with the following performance metrics: Total sales...
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Leading and lagging indicators
72 Inc. has developed a balanced scorecard with the following performance metrics:
Relative to the metric “customer satisfaction ratings,” which of these performance metrics are leading indicators and which are lagging indicators?
Total sales | |
Employee turnover | |
Market share | |
Number of shipping errors | |
Median training hours per employee | |
Number of new customers |
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