If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is Karen Olson, my son Ben has a sore throat, can you get the doctor to call in a prescription for antibiotics?”
If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is Karen Olson, my son Ben has a sore throat, can you get the doctor to call in a prescription for antibiotics?”
Medical Terminology for Health Professions, Spiral bound Version (MindTap Course List)
8th Edition
ISBN:9781305634350
Author:Ann Ehrlich, Carol L. Schroeder, Laura Ehrlich, Katrina A. Schroeder
Publisher:Ann Ehrlich, Carol L. Schroeder, Laura Ehrlich, Katrina A. Schroeder
Chapter15: Diagnostic Procedures, Nuclear Medicine And Pharmacology
Section: Chapter Questions
Problem 39LE
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Question
TELEPHONE TRIAGE
Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.
“Hi, this is Karen Olson, my son Ben has a sore throat, can you get the doctor to call in a prescription for antibiotics?”
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