Assess the pros and cons of Sam’s decision to use focus groups to generate the list of questions for service quality in place of using standard scale, SERVQUAL.
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Assess the pros and cons of Sam’s decision to use focus groups to generate the list of questions for service quality in place of using standard scale, SERVQUAL.?
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- The board realises that there remains firm misunderstanding in the landscape between the Logistics and Supply chain as concepts. As a result, you are asked to provide an overview on the difference between the two concepts (i.e. Logistics and Supply Chain) to ease the Board’s understanding. b. Explain what performance management is from management perspective and how can RCL benefit from implementing performance management in the organisation. c. Performance measures enables forecasting, improvement, incentives, accountability, and communications benefits. Provide four (4) ways in which performance measures can be used within RCL Foods? d. The RCL Foods have a measurement system and you are required to comment on the effectiveness of these performance measurement systemsA recent report on executive awareness of and involvement in corporate pandemic preparedness by Michael Evangelides, principal at Deloitte Consulting LLP, most top executives and boards of directors are not engaged in the influenza pandemic planning process and won't give it equal billing to other potential disruptions until at least one of the following occurs: • Media attention to pandemic influenza increases. • Legislation or regulation emerges, requiring a high level of preparedness. • Shareholders and investors demand a high level of preparedness. • The financial impact of a pandemic on the corporation becomes evident. Obviously, planners can do little to nudge along the first three prerequisites. But, fortunately, the fourth is in their sphere of influence. And it is worth pursuing, says Penny Turnbull, senior director of crisis management and business continuity planning at Washington, DC–based Marriott International, Inc. "It certainly helps focus the minds of our senior…A recent report on executive awareness of and involvement in corporate pandemic preparedness by Michael Evangelides, principal at Deloitte Consulting LLP, most top executives and boards of directors are not engaged in the influenza pandemic planning process and won't give it equal billing to other potential disruptions until at least one of the following occurs: • Media attention to pandemic influenza increases. • Legislation or regulation emerges, requiring a high level of preparedness. • Shareholders and investors demand a high level of preparedness. • The financial impact of a pandemic on the corporation becomes evident. Obviously, planners can do little to nudge along the first three prerequisites. But, fortunately, the fourth is in their sphere of influence. And it is worth pursuing, says Penny Turnbull, senior director of crisis management and business continuity planning at Washington, DC–based Marriott International, Inc. "It certainly helps focus the minds of our senior…
- Business Performance Management (BPM) can be seen to be the convergence of Corporate Strategic Planning and Business Intelligence (BI). a) Provide an overview of the key steps within a Corporate Strategic Planning process, identifying any strategic planning techniques that could be employed. b) Describe a suitable BI system that could be used directly by a senior manager to monitor company progress towards achievement of its corporate strategic plan.Analyze the various benefits that an organization can gain from implementing a CRM system, with a focus on both customer-centric and business-centric advantages.How might be integrated GPS (grow, perform, succeed) into the organization?
- Describe the substance of an organization's strategic objectives and the contribution they make to the strategic planning process of the American Heart Association.what are scope services in canada and how does this helps people in need ?Scenario 32: Overworked Employees You get to work and ore shocked when an employee throatens to quit Thoy state thot they didntexpoct the job to be so much work ond it has limited thoir obility to see their famly. You realze yourselt that you hove missed many events othome. You apologize ond osk thom to give you 24-hours to creato a stronger plan that allows for overyone to hove a better work-life balance.R has become opparont that you have only tocused on the business needs ond need to spond more time looking at tho other oreas of the businoss Check each of the actions that can be taken to make stotting inventory operations, floor space and sales moro efficiont while olsa managing your staff's porsonai noeds from the st below. Create new policies around work time and time of Delegate and assign tasks equally to create efficiency Involve Staff in planning work expectations Hire appropriate levels of staff to meet the business needs
- Effects of Customer Relationship Management (CRM) on customer retention policies and business development of Belaface Limited. I need some recommendations for this topic.2) Define critical success factors (CSFs) and key performance indicator (KPIs) and explain how the administration at a college might use a CSF, such as improving graduation rates, to create a list of KPIs necessary to achieve this goal.Read the case study given below and answer ALL the questions given at theend of the case.Big Data Trends In HealthcareSince people are becoming more and more conscious about their health andwell-being, they are investing more in better tools and applications to monitortheir health and are making regular trips to the doctor for check-ups of followups. Because of this, as well as the many, many cases of illnesses and injuries,there is a constant flow of information when it comes to the healthcare industry.Since this data pertains to people’s lives, it is highly sensitive and must behandled with care.By carefully recording, storing, reading, and analyzing medical data, there havebeen many positive developments in the industry. They will continue to happenif everything is managed well. There is a need to focus heavily on factual dataor evidence to ensure that the patients are being looked after well, receive theright diagnosis and treatment, and that there are no unnecessary expenses.Some…