HJohnson GB534 Unit 2 Assignment

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School

Oakland University *

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GB530

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Business

Date

May 12, 2024

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docx

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7

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1 Unit 2 Assignment: Problem Recognition Heavenly Johnson School of Business, Purdue University Global GB534 Consumer Behavior Dr. Nazly Nardi 04/16/2024
2 Unit 2 Assignment: Problem Recognition Problem recognition is the initial stage in the consumer decision-making process. It occurs when a consumer perceives a discrepancy between their current state (needs, desires, or problems) and their desired state. This stage is crucial because it marks the point where an individual becomes a potential customer. Marketers must understand what triggers problem recognition for their target audience. This involves market research, identifying pain points, and anticipating consumer needs. Effective marketing strategies leverage this stage by understanding consumer needs, creating awareness, and positioning products as solutions. Problem Recognition at Starbucks ® As the director of marketing strategy for Starbucks it is important to understand how the problem recognition phase of the consumer decision process. Problem recognition drives purchasing decisions. Insights from problem recognition guide Starbucks’ menu innovations. Starbucks’ marketing efforts align with this stage to capture potential customers. The established approach ought to tackle both proactive and passive issues that influence the consumer's decision to shop at Starbucks. Starbucks ® Marketing Mix Product Starbucks focuses on delivering a consistent, high-quality product. They serve a wide range of coffee-based beverages, teas, pastries, and sandwiches; all designed to meet consumer needs and desires. Their product line extends to merchandise such as mugs, tumblers, and coffee makers. Price
3 Starbucks positions itself as a premium brand, and its pricing reflects this. Their pricing strategy considers factors like location, competition, and perceived value. They offer various sizes (Tall, Grande, Venti, Trenta) with different price points. Starbucks also has a loyalty program (Starbucks Rewards) that gives points for every purchase that loyal consumers can trade in to get free drinks, entrees, and discount on their merchandise. Place Starbucks has a global presence with thousands of locations worldwide. They strategically choose high-traffic areas such as city centers, airports, and shopping malls. Their mobile app also allows for convenient ordering and payment. The company creates a unique customer experience by providing cozy environments, friendly service, and a place to relax and savor their favorite beverages. Promotion Starbucks invests in advertising, both online and offline. They run seasonal campaigns such as Pumpkin Spice Latte in fall to create buzz. Starbucks utilizes social media platforms like Instagram, Twitter, and TikTok for engagement with consumers and promotions. Starbucks also collaborates with influencers and partners for co- branded promotions. Starbucks ® Competitive Differentiation Starbucks differentiates itself through positioning itself as a “third place” between home and work. It’s not just a coffee shop; it’s a community hub where people gather, work, and socialize. The cozy ambiance, comfortable seating, and free Wi-Fi encourage customers to linger and enjoy their coffee. Competitors like Dunkin’ Donuts and
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