How does affect organizational behavior?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter14: Understanding Individual Behavior
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Emotional Intelligence (EI) adds a new dimension to a person's values. The large research studies that have been conducted on EI have shown that those with high EI are more effective in every area, even professional competency, and IQ. How does affect organizational behavior?

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The most prevalent definition of emotional intelligence is the competence to perceive, make use of modulate, understand, and control emotions. People who have a high level of emotional intelligence are able to identify their own emotions as well as those of others, use sentiments to govern their behaviour and mental processes, discriminate between different emotions and ascribe each one the appropriate labels, and alter their emotions to accommodate their environment.

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