Explain and cite a particular scenario of the "Unlimited Liability Clause" Based on Peter Drucker's view of social responsibility.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
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• Peter Drucker’s view of social responsibility. Peter Drucker suggests that companies should 

ensure that their social responsibilities also become business opportunities. Cohen (2010) cited 

that Drucker highlights considerations for workers that are part ofthe responsibility of a corporate 

leader just as much as the profits, survival, and growth of the business or organization. Therefore, 

he taught that these were the social responsibilities of businesses. As a result, Drucker was also 

called a pioneer of business social responsibility. The management thoughts of Drucker about

corporate social responsibility were summarized as follows: 

 

1. Government cannot solve many social problems. Drucker analyzed social issues and 

found increasing disenchantment with the government’s ability to successfully initiate 

or successfully implement social programs. This suggests that companies may tailor their 

program to help eradicate existing social problems while maintaining their business 

stability and profitability. 

 

2. The corporate mission comes first. According to Drucker, the organization’s first 

responsibility must always be to its own mission regardless of other factors. The first 

"social responsibility" of the business is to make a profit sufficient to cover operational 

costs in the future. The logic in this is that if the organization failed in its own goals 

because of misallocation of time, resources, or personnel in attempting to fulfill a 

particular social responsibility, not only would it be prevented from solving any particular 

social problem, or future social problems, but would fail society in the organization’s 

mission and waste society’s resources. Once the organization failed in its primary 

mission, its initiative for social responsibility would go out of existence. So, if this basic "social responsibility" of fulfilling the organization’s purpose is not met, no other "social 

responsibility" can be met either.

 

3. The unlimited liability clause. An unlimited liability clause means that the organization 

taking action assumes the responsibility for the future outcome of their initiatives. Most 

advocates and consumers view high prices as a social responsibility which must be 

addressed and reduced. For instance, Walmart’s low prices brought profit, success, and 

cheers from consumers, which eventually brought worldwide legal problems, 

governmental interference, and bad press. Walmart was accused of forcing out smaller 

local business which could not compete with Wal-Mart’s low prices. Wal-Mart kept 

prices down partly by closely controlling and limiting the pay and benefits of its 

employees. This scenario suggests that companies must also consider establishing a 

balance of responsibilities for all stakeholders.

 

Question:

 

Explain and cite a particular scenario of the "Unlimited Liability Clause" Based on Peter Drucker's view of social responsibility. 

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