Final Exam Boeing

Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.)  Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.

Conduct a comparative analysis of the quality management principles of one of nissans competitors and suggest how you belive these principles could be adopted by nissan in the above case study. Provide benefits that nissan would gain by adopting these additional principles

Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.)   Question  How would you suggest that the process of business process improvement outlined in this case study could be improved further?

Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years.  Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey.  With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first.  So he sent a visible, meaningful message that poor quality would no longer be tolerated.  During one plant visit, Chung demanded to see under the hood of a car on the production line.  He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…

Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years.  Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey.  With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first.  So he sent a visible, meaningful message that poor quality would no longer be tolerated.  During one plant visit, Chung demanded to see under the hood of a car on the production line.  He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…

Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years.  Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey.  With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first.  So he sent a visible, meaningful message that poor quality would no longer be tolerated.  During one plant visit, Chung demanded to see under the hood of a car on the production line.  He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…

Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years.  Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey.  With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first.  So he sent a visible, meaningful message that poor quality would no longer be tolerated.  During one plant visit, Chung demanded to see under the hood of a car on the production line.  He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…

A Food Processing company has proposed you as a management consultant. The firm seeks to implement the balanced scorecard tool in an attempt to monitor performance.The management has no idea about the balanced scorecard model and has approached you for guidance regarding the approach to implement it and the challenge such a model presents.a) Describe the balanced scorecard.  b) Explain the steps that a company can take in designing and implementing the balanced scorecard.

As a marketing controller, your employer has asked you to construct a customer-performance scorecard for the toy division. Three possible measurements?

Q1-Critically analyze the role of Software Process Improvement (SPI) framework to tackle the software process issues to achieve higher product quality. Support your discussion with relevant literature and detailed analysis of success stories of industries who applied this framework to enhance quality(350-400 words)!?

1)Hatil furniture sells wooden furniture to its customers, If it wants to maintain its product quality, what costs should it incur? Explain with proper examples. 2)What would be your suggestions to improve their product quality continuously?

What role can or should accreditation and quality measurement/reporting play in the future, as the public availability of performance data increases and payment is linked to performance?

Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?

1. What is Total Quality Management (TQM)? Why is it important to businesses? 2. TQM focuses on continuous improvement and employee Involvement. Additionally, TQM utilizes tools such as, (1) Pareto Chart Analysis, (2) QFD Analysis, and (3) Fishbone Diagramming. Describe these 3 tools. 3. What is benchmarking?

Nonfinancial (Operational) Control Measures: Environmental Performance Assumethat the company for which you are working is interested in implementing a comprehensivemonitoring and control system regarding environmental performance. The company is convinced that improved performance in this area will lead to reduced costs, an improved corporate image, greater market share, and ultimately to greater financial returns. To supplement anumber of financial performance indicators in the area of environmental quality, the companyis interested in developing a set of nonfinancial performance indicators, which (it is hoped) willmotivate better environmental quality. In this regard, the company has embraced five strategic objectives: minimize hazardous materials, minimize raw/virgin materials usage, minimizeenergy requirements, minimize release of residues into the environment, and maximize opportunities to recycle.RequiredFor each of the five strategic objectives referenced above, provide at…

Evaluate Ritz-Carlton’s success in closing the service quality gaps from the casestudy.  EXCEPTIONAL QUALITYSeveral years ago the Ritz-Carlton did a complete evaluation of the quality of servicethroughout the entire organization. Mr. Cayuela noted that at the core of their qualityimprovements was a commitment to innovate, document results, and then documentthe processes that deliver the greatest outcomes.He further observed that maintaining focus is essential to delivering exceptionalquality. It’s easy for an organization in today’s business climate to chase the latestfad, shift from one priority to the next, and pursue the flavor of the month. But theRitz-Carlton understands what’s important to its guests. In Mr. Cayuela’s words, thetop three priorities of guests are: A clean room Timely service Delivering on promisesAn unwavering focus on these priorities creates what’s known as the “Ritz-CarltonMystique.” The “Mystique” is the legacy of the Ritz. It’s the combination of…

Perkins Company has been experiencing lost sales and high returns recently, so they decided to undertake a comprehensive quality program. Here are factors being considered: Finished products need to be inspected before shippingEstimated cost: $45,000 Production equipment needs upgradingEstimated cost: $400,000 Perkins knows that if it undertakes this program, it will be able to reduce warranty repair costs by $25,000. They also know they will be able to avoid lost profits by retaining customers, but they cannot quantify that benefit with any degree of precision. Should Perkins go ahead with the quality program? A) Yes, they should, regardless of any other considerations. B) No, they should not. C) They should, only if the benefit of avoiding lost profits is estimated to be over $420,000. D) They should, only if the benefit of avoiding lost profits is estimated to be over $445,000.

Please read through the following case study and answer the questions below: CASE STUDY: Delicasies Julia is the owner of a bakery named Delicasies. At first, the bakery started off small, where she was selling her products direct to the consumer from her locally based bakery. However, she became very well known for her freshly baked products and got offered many opportunities to expand. With this expansion, Julia now operates three successful branches of Delicasies and serves multiple consumer markets, which include the direct consumer, supermarkets and party planners. As with any expansion, Julia has had to hire more employees to help her grow the bakery. At times, Julia finds this challenging as the employees are from various cultures and have their own personal beliefs. To maintain a good working level, Julia motivates her employees with rewards through offering three days additional to the required leave and a thirteenth pay cheque that falls within the month of the employees'…

Cost-of-Quality (COQ) Reporting; Spreadsheet Application Carrie Lee, the president of LeeEnterprises, was concerned about the results of her company’s new quality control efforts. “Maybethe emphasis we’ve placed on upgrading our quality control system will pay off in the long run, butit doesn’t seem to be helping us much right now. I thought improved quality would give a real boostto sales, but sales have remained flat at about $10,000,000 for the last 2 years.”Lee Enterprises has seen its market share decline in recent years because of increased foreigncompetition. An intensive effort to strengthen the quality control system was initiated a year ago (onJanuary 1, 2020) in the hope that better quality would strengthen the company’s competitive position and reduce warranty and servicing costs. The following costs (in thousands) relate to qualityand quality control over the last 2 years:[LO 17-5, 17-7]2019 2020Warranty repairs $420 $140Rework labor 140 200Supplies used in testing 4…

. Environmental guidelines of Lufthansa airlines states:  Environmental Protection is a high priority goal--Protecting the environment is an expression of corporate responsibility. We aim for constant improvement--We adhere to environmental regulation. However, we want to do more: we employ the best available technology within the limit of our economic possibilities to continuously reduce the negative impact of our activities on the environment.   The Lufthansa balanced scorecard has the following perspectives and performance measures:   Shareholders                                     Customers                             Employees Profitability                                          customer loyalty                      employee engagement DCF yield                                            quality image                           management qualities Sales growth                                       global presence                      service culture   Required Explain why…

Total quality management proposed that managers could not achieve improvements in quality by using a variety of tools and techniques in a disorganised way but that it is necessary to apply the knowledge, tools and techniques of quality throughout their organisation, to all functions and at all levels and to do so in a coordinated way. Discuss how the contributions of Joseph M Juran and Phillip B Crosby substantiates the above scenario.

Q: Write five recommendations for someone who wants to start his/her own business?Q: Write a summary about any existing company showing the main issues (it can be an international or national company).

Describe the difference between ideal quality, preferred quality, and adequate quality. - What is CRM and why is it important?.

What type of measure scale is being used? Nominal, Ordinal, Interval or Ratio. In the month of June, Karachi daily temperature in Fahrenheit for the last five days: 105, 101, 109, 115, 113. School badminton team players categorized by their physical capability: Exceptional, Normal, Weak. The leap years 1984, 1988, 1996, 2008, 2000. Bank Account numbers. Loan in rupees. A questionnaire to assess customer taste about food in a restaurant by number: 1 Excellent, 2 Good, 3 Bad, 4 Poor. Time of order and delivery of food. The dimensions of a picture frame in feet. The 8 colours of paints in a box.

Quality management” ensures superior quality products and services. Quality of a product can be measured in terms of performance, reliability and durability. Quality is a crucial parameter which differentiates an organization from its competitors the most important element is to satisfy stakeholder. As a quality manager, what dimensions would you follow to implicate the strategies in order to save the company’s reputation?

The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs".   a) Comment on this definition - is there anything you would add or change to improve it?   b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).

Q1:Explain briefly , how Marketing may affect the quality positively and give an example.

find the impact of TQM , entreprenuerial orientation on firm performance with moderator structural barriers.  Total Quality Management (Independent Variable) Entrepreneurial Orientation(Independent Variable) Organizational Performance(dependent Variable) Structural Barriers (Moderator)