Questions on performance measurement and balanced scorecard1

Which do you think is the most important characteristics of evaluation criteria, namely (a) useful to the organization by being clearly linked with the established objectives, (b) realistic, feasible and appropriate as to cost, time and other resources, (c) ethical and socially responsible, (d) credible as supporters by accurate data, and (e) one presented in a timely manner? Explain.

Market share is considered to a Performance Measurement of which of the following Perspectives of the Balanced Scorecard? A) Financial Perspective B) Customer Perspective C) Internal-Business-Process Perspective D) Innovation/Learning & Growth Perspective

Percentage of sales obtained from new products & services is a performance indicator to measure the: 1.financial perspective 2.intrnal process 3.customer perspective 4.innovation and growth perspective

Please read the case "Internal Consistency at "Customers First" on page 143-144. Do you think that job analysis and job evaluation will benefit " Customer First"? If you think so, how will the job analysis and job evaluation benefit the company? 2) what is your opinion on Joan's view on job analysis and job evaluation? What do you recommend " customers first do? Why?

1. The performance measurement system should encourage each manager to act in a manner that Select one: a. most positively supports the organization's mission and competitive strategies b. increases his/her performance reward in the form of profit sharing c. reduces the need for informational elements in support of the manager's planning function d. makes the manager's units profits as high as possible   2. Engaging in product design for manufacturability reduces Select one: a. Training costs Preproduction design time Assembly time Yes Yes Yes b. Training costs Preproduction design time Assembly time No No No c. Training costs Preproduction design time Assembly time Yes Yes No d. Training costs Preproduction design time Assembly time No Yes Yes

Explain the below Customer Communication and Retention Application Criteria of TIm Hortons Empowering CRM Staffs Customer Responsiveness. Customer Feedback Sales Forecasting Product Shortage – Allocation and Arbitrage Seasonal Pricing and New Product Launch Strategies

Related Course Objectives:1. Assess the role of marketing research in the design and implementation of a successful marketing programme 2. Develop research strategies that will provide sound and reliable inquiry into customer characteristics and needs3. Design research instruments and procedures that will properly collect important information4. Produce report that incisively informs management and makes recommendations to resolve issues and problemsAssignment Description and Instructions:Please study the case scenario below and propose an approach to address the needs and find solutions. Your report should:1. Include four (4) research objectives2. Describe the research design. Use three (3) qualitative methods: Focus Groups, Depth Interviews and Netnography.For each give the following details:a. Participantsi. numbers, gender, age, how selected; Justify eachb. Interviews i. how many, the setting & process, length of time; Justify eachii. questions/discussions held related to the 4…

Discuss the following as a business performance indicators 1. Productivity [sales volume] 2. Revenue growth 3. Value maximization 4. Customer satisfaction

Diagnosis may be tacit or explicit and focuses on:  Answer        C)    the organization’s current executive and its position in the context of its external environment.        A)    the organization’s current internal state and its position in the context of its external environment.              B)    the organization’s historical internal state and its position in the context of its external environment.           D)    the organization’s current internal state and its position in the context of its marketing environment.

SQU E-LEARNING SYSTED 0:58:21 value network d O You are planning to start a new company to offer a solution for people needing house cleaning services. Upon visiting a consultant, he informs you that this is not a good market to go after because of the heavy competition already ?present. The consultant here is considering which factor of market segment evaluation .Company objectives and resources .a O Segment structural attractiveness .b O .Company lifecycle .c O Segment size and growth .d O The Jalil Group hires better employees than the competition by carefully searching for and interviewing the candidates. Management also trains employees much better than competitors do. The Jalil Group has gained a strong differentiation .competitive advantage through people a O image b

Choose an appropriate evaluation method for each of the following situations. In each case identify: the participants the evaluation technique that should be used representative tasks to be examined (a) You are at an early stage in the design of a spreadsheet package and you wish to test what type of icons will be easiest to learn. (b) You have a prototype for a theatre booking system to be used by potential theatre-goers to reduce queues at the box office. (c) You have designed and implemented a new game system and want to evaluate it before release. (d) You have developed a group decision support system for a virtual office. (e) You have been asked to develop a system to store and manage student exam results and would like to test two different designs prior to implementation or prototyping.

How does the company rank the following in order of importance? Talent (ability), experience (time on job), relationships (who they know), grades (grades in university courses)

I been trying to get a handle on the proposed marketing budgets for next year and need some more information to better evaluate our plans. I'm especially interested in the Performance segment and how our Awe product stacks up to the competition. Our data show awareness for Awe is 77.3%. Based on our analysis of this segment, estimates show diminishing returns on promotion spending. More specifically, the first one million dollars we spend typically generates a 24% increase in awareness, the second million adds 15% more, and the third million a 5% increase. We also know that one-third of Awe's existing level of awareness is lost each year. Due to changes in our strategic focus, we plan to shift attention and budget resources for product promotion. This means that next year the promotion budget for Awe will be reduced to one million dollars. Can you estimate the awareness level we can expect for Awe given this anticipated change in spending? Linda Lopez Board Member, Marketing | Andrews…

How can staff managers ensure that their recommendations are aligned with the organization's goals and objectives?

Considered as indicators designed to measure future performance like hours of employee training: A. Input B. Lead Measures C. Lag Measures D. Output All of the following are advantages of nonfinancial measures over financial measures, except: A. A closer link to long-term organizational strategies B. A better indicator of future financial performance C. Driver to success D. Many measures can be use

What are five to seven roles in a core segment of a customer service business. They should be mission-critical roles, ones that are key to competitive advantage and revenues. How would you evaluate organizational needs for these positions. What data needs to be collected and from whom? Consider both qualitative and quantitative information. how you will gather this information. Consider the role of surveys and historical data as well as strategies like the Delphi technique, the nominal group technique, and creating scenarios.

Controls are used to standardize performance for increasing Select one: O a. Efficiency b. None of the above c. Efficacy O d. Effectiveness

In reviewing your organization’s key performance indicators, you recommend that one important measure should be the level of confidence and trust between employees and managers. Which of the following approaches to conceptualizing organizational performance would be most congruent with your recommendation?    a. Internal processes approach b. Strategic planning approach c. Resource-based approach d. Goal-based approach

Respond to this with 200 words. Discuss the two approaches objectively for the client to understand, talking cognizance of their benefits and drawbacks.

Scenario: Imagine you are a newly hired manager of a brand-new clinic in the hospital. Decide either for or against the use of analytics, and state your case as to why you either want to include analytics or wait until the clinic is more established.

Determine the basic components of a strategic information system (IT) plan within health care organizations. Next, specify the main roles of leadership team—including Chief Information Officer (CIO) and Chief Financial Officer (CFO)—in the process of IT alignment and strategic planning.

Q3:      What is a theory? Explain three layers of the theory implementation. details explanation Course Title Business Research &Report writing

1)Discuss what knowledge audit is, the reasons organizations would undertake knowledge audit, and the expected outcomes of the exercise.   2) Discuss the four components of the knowledge audit process highlighting each component's purpose and the key activities that would occur within the respective components.

In this case study, we explore the meticulous planning and execution of a charity fundraising gala to support a local nonprofit organization. The gala aimed to raise funds for underprivileged children's education and healthcare. The organizing team faced the task of coordinating a luxurious evening event, complete with entertainment, fine dining, and silent auctions, all while staying within a limited budget. They also had to secure sponsorships, promote the event effectively, and ensure that all proceeds went directly to the cause. The study examines how the team managed to achieve their goals by leveraging volunteer support, creative cost-saving measures, and building partnerships with local businesses.   Question: How did the organizing team balance the desire for an upscale gala with the need to maximize funds for the charity, and what strategies can be adapted for similar fundraising events with limited resources?

From the perspective of your department and management level, discuss the problem of high returns. Suggest ONE contributing factor that may be upsetting the business process(es) you have chosen and ONE contributing factor for those customers experiencing short deliveries. Request information from TWO other departments that could assist in your investigation. Please specify both the TYPE, and specific CONTENTS of the report you are requesting (Unit 3 types of output).

pls answer me those questions Positive Interview Questions: Can you tell me about a skin care product that you absolutely love? What do you like most about this product? How has this product improved the condition of your skin? Would you recommend this product to others? Why or why not? Negative Interview Questions: Can you tell me about a skin care product that you have tried and did not like? What didn't you like about this product? Did this product cause any negative effects on your skin? Have you stopped using this product completely or continued using it despite the negative effects?

fashion and monitoring the effects of their initiatives monthly ou are the CEO of a medium-size company that makes I window coverings such as blinds and shutters. Your for the next 8 to 12 months. You approved each of the managers' action plans, and a year later most of the managers were reporting that their initiatives had been successful in addressing the prob- lems and opportunities they had identified a year ago. However, overall company performance continues to be lackluster and shows no signs of improvement. You are confused and starting to question your leadership capa- bilities and approach to change. What are you going to do to improve the performance and effectiveness of your company? company has a cost advantage in terms of being able to make custom window coverings at costs that are relatively low in the industry. However, the performance of your com- pany has been lackluster. To make needed changes and improve performance, you met with the eight other top man- agers in…

Discuss four reasons why some organizations fail to conduct need assessent as thoroughly as they need to before the development and delivery of a training program check_circle Expert Answer     Step 1 A needs assessment is essential because it supports a company to manage the ways that are hindering it from arriving at its craved purposes. Step 2 Given below are the four reasons that show why some organizations fail to manage need assessment as completely as they need to before the development and delivery of a training program- Require Judgement Time-consuming Misunderstanding about assessment Incapability to determine the uses of assessment Step 3 Need Assessment needs an understanding of the different parameters that are going to affect the organization in the future or are already affecting it. Judgment should be accurate in all manner which can be done only through proper analysis and evaluation. But in actuality, managers and employees think that it takes more…

1. What is your definition of Business Analytics?

In a dynamic and complex world, managers must plan for effective innovation What would be the top factors in managing technology forecasting?

Of the two types of customer expectations, performance expectations fluctuate the most. Describe situations that might cause expectations to increase, thereby narrowing the width of the zone of tolerance for customers. What recommendations do you provide for the organization in these situations to better enable the organization to achieve its satisfaction targets?

Critical Thinking Are there any potential challengesthat could arise related to the use of customer lifetimevalue (CLV) as a means of determining the allocation ofresources to current or potential customer groups? Ifso, what might these challenges be?

Your organization has a long history as a top-level research program in health sciences. Research is of the organization's two main objectives, and is of equal importance with its public education program. After the recent departure of a top researcher, leadership grew concerned that research output would diminish. Accordingly, management has introduced a new metric as part of a control strategy associated with research output. Other metrics and evaluation criteria still remain in place. The new metric is designed to ensure that the number of research studies completed remains high. The metric is tied to incentive compensation, meaning more studies completed will result in higher compensation.   Which of the following potential outcomes is the MOST critical and foreseeable concern, given the context of the incentive?   A. The number of studies completed will not respond to the incentive.   B. The quality of completed studies will diminish.   C. Researchers will depart, given the…